Grand Hyatt DFW - Connected to the airport

Very convenient location within terminal D of the airport. Less than 5 mins walk from the arrivals hall.

Booked 2 1/2 months in advance for king size bed and room only to arrive and get my keys yo my room and never told at desk by Sophia that she upgraded us. Arrive to room to find out we were in a conference room with a pull out full size Murphy bed, mattress hard, metal legs not touching floor and rusty. Called front desk and advised we were upgraded and not happy at all. Needless to say we use this hotel all the time when traveling. Sophia advises me they just had a cancellation and I need to come and get my new keys. No mam you need to send someone to my room to move me. Again no one showed up and down to the lobby I go with drunk, stumbling, unprofessional people all in the elevator and lobby to arrive at the desk and be treated like I am a bother. Only good thing is like usual they used house car to take me around to Delta terminal like the do sometimes. Oh fyi on arrival valet is so lazy they leave your car out in front of hotel unlocked and doesn’t even try to get luggage out of car much less get you a luggage rack. Grand Hyatt service has gone way down and doubt the will be getting my business for a long time if they don’t improve. 600.00 dollars a night is too much for a rusty Murphy pull out wall bed and call it a upgrade. Get back in your customer service game like you are known for.

Had to stay last minute from a canceled flight. We were traveling with two small kids. The staff went over and above to accommodate. They had a pack and play already in the room, overnight essentials, plus extra bags with things just for the kids. Thank you for making a stressful situation better.

overall experience was poor. checked in at 2am. started knocking on my door at 8am and knocked three times before 9:30. room sheets smelt like strong chemicals. lotion in bathroom was watered down and so was bath and hair washes. called because only had decaf coffee and had to call three times before someone brought the coffee to us. This was a poor experience for aa150 a night room let alone this price point. believe hotel owes a refund for this experience. had to rush to flight to lubbock or would have told management.

Always the logical place to stay with an early morning flight. Only thing that would make it better was a little bit better shower situation. It’s in a corner and the bathroom could be reworked. But really, no complaints. Good hotel and easy for pre-flight night

Really cool if you’re into aviation. The kids loved watching the planes take off and land. The hotel provides a plane spotting book to help them identify aircraft. I also liked that you could use your boarding pass (24 hours in advance of travel) to enter the airport secure are, eat, shop, etc.

The Grand Hyatt at DFW is a beautiful upscale hotel. The staff was very courteous and helpful. We only stayed overnight due to missing our connection, but had a pleasant experience. We ordered food from room service from the limited overnight menu and it arrived promptly. The food was very good. The room was very clean and upscale. The lobby is steps away from the TSA security line at the D gates to DFW. We would stay again in a heartbeat, if we had to overnight at the airport.

We stay here for my husbands drs appts. The convenience of flying in catching an Uber and coming back is perfect! We love being able to watch the planes but not hear them all night long

The room was very modern spacious to include the spa like bathroom. It was only for one night due to flight layover but well worth the stay.

The hotel provides a safe, quiet, inviting spot for weary travelers to rest before continuing their journey. Highlights include the friendly reception staff (Gabriel from São Paulo was particularly helpful) and breakfast at the onsite restaurant was phenomenal. We will definitely be staying here the next time we head back through DFW.