Towneplace Suites Houston Hobby Airport

We checked in on July 26, my original reservation was booked through hotels.com and the amount to be payed at the property is 278.46. Once I checked in the hotel I went to view the room and found that is was dirty and had gnats flying around. I went back to the check in desk and expressed my concerns and ask to change my room. The worker had multiple rooms available so he assigned the next room (I will like to mention that he was complaining about having a hard time reassigning the new room in the system until he found a way around it). There were no upgrades to this room for all the rooms are suites basically. I was satisfied with this room and went about my trip. Once checked out later on in the day I received my receipt and realized I was incorrectly charged for $395.46. I have contacted the hotel multiple times to try and correct this charge but no answer. I have stayed at this hotel before and never had to pay that much for a room because of how far in advance I book. Same scenerio with this stay I booked far in advance, so that leaves me with reason to believe that because I had to switch my room (which once again was not my fault especially when the previous room was dirty) that I was charged the amount of someone not having a reservation and just walked in requesting a room.

Nice spot next to the airport

It’s close to Hobby airport, clean and quiet. Also they do not offer a shuttle service to the airport but they will order a ride share for you!

I stayed there for 2 days. Slept like a baby. Quiet, clean, and good hot breakfast. I like their amenities. Its worth your money. I would stay in Towneplace for my next trip in Houston. its only 10 minutes from the Hobby airport.

I often stay at this hotel and it has always been clean, staff friendly, and room amenities (refrigerator, microwave) in working order. I noted in a previous review that I had been allowed a late check-out in the past but during that stay I was told that because I had booked third party I could not get a late check-out. I did not have that problem on this stay. I asked for and was given a late check-out. I appreciated this change. I hope late check-out remains available for third party reservations. Another change is that parking is no longer free. Parking is now $8 a day. Given the reasonable room rate and that charging for parking in Houston is common, while it is a disappointment that you now have to pay for parking it is not outrageous. I would still recommend staying here and I will do so again in the future.

The hotel is clean and convenient for flights in and out of Hobby.

Stay was pleasant, room were a tight squeeze but adequately appointed. Breakfast was decent but ended too early for a weekend stay. Front desk person for night shift was very helpful. Easy on and off access to the highway. A few undesirables lurking in the parking lot and lobby, definitely NOT the clientele you would normally see at a Marriot property.

There isn't enough space to write about my complete terrible experience. But the low lights them overbooking and are that the building had no internet, phones, or tv for at least 18 hours (we checked out before it was restored). When we asked if the fire alarm was working, especially considering they'd had a fire two weeks prior, the response was "should be." Hotels.com refunded my money for all of the trouble I had. This pissed off, Tatiana, the manager who'd been unresponsive to our entire problematic stay. But she called after I checked out (I was still sitting in the parking lot looking for another hotel for the remainder of my stay) to tell me I needed to pay. I informed her that since I booked third party, she needed to speak with them to resolve the issue. Her response was a reluctant "ok" and that she would call me back if needed. Later that evening, I realized she charged my card on file for incidentals for $170 more than what I'd originally paid. She never bothered to call me back. Needless to say, hotels.com, corporate Marriott, my credit card company, and other entities are all involved now because this is ridiculous! If there is one bright spot it was Kourtney, the nighttime desk employee. He was super sweet and as helpful as he could be. But having a horrible, unresponsive manager has to be difficult when you have a hotel full of pissed off people. I truly hope he lands somewhere where his service skills aren't decimated by ineffectual management!

My stay was very pleasant. The room was spotless, the bed was very comfortable, and the shuttle took me to the airport with no trouble.

Very comfortable and convenient to the airport! Room was clean and took care of all the comforts of home!