GreenTree Hotel Houston Hobby

The shower had no liquid soap. My son had to get a rag and squirt liquid green hand soap and give me in the shower. I had to go downstairs and get the bath mat. the bed was comfortable. The mattress in room 417 needs to throw away. It had a large big urine stain. The carpet in the hotel was dirty and smelly. No outside hotel sign. The carpet in the elevator needs to be replaced. The outside of the hotel looks nice and the inside. There was a roach in the bathroom at 3 AM. My son also ttok a picture of another roach. I needed a shuttle ride to the airport at 5 AM to Hobby Airport. hat is why I stayed there.

The hotel has potential but its transition to new administration proved to be a problem for us. I picked this hotel because of the airport shuttle and breakfast. It’s a lift service, but they did not communicate that. So I edited for an hour at the airport while trying to contact the hotel staff for clarification.The name change and the phone change confused everyone. I got stuck. So, communicate more the details in Expedia. The staff was very attentive. I do appreciate that!!but they said breakfast was 6 to 9 but there was no breakfast. I just left. Again, respectful staff caring are the reason I don’t give lowest rating

NEVER AGAIN!! This was an emergency stay due to an early flight out for work. 1st off the pics are nothing like the actual hotel. In fairness, I do believe they are in transition from one owner to the next. 2nd the first room I was assigned looked to have have blood stains all over the carpet, immediately I left and went to front desk and the agent was very helpful and assigned me another room. 3rd, the second room also had stains all over its carpet but the room appeared to be cleaner. The bathroom was horrible though. The tub looked as if it had been used and never cleaned out. Bed felt lumpy so I slept sitting up in the desk chair with my close on and had all of my things sitting on the stand with the tv. Thankfully I didn’t have to use the restroom and all I needed was to brush my teeth and the water bottle I brought in took care of that. I wouldn’t recommend this place to anyone. Serious changes need to be done

Property is not as advertised. Old dilapidated building that wreaks of mildew, mold, and smoke (property advertised as a smoke free facility). Patrons sat and stood outside the entrance and back parking lot smoking and drinking. Paid online but requested refund in person. Denied refund.

They said they had shuttle service and they don't

Unbelieveably bad! New owners are taking a lovely facility and an amazing staff and are doing their best to make sure they have no return guests! Elevator not working upon departure and had to carry my luggage down 3 flights of stairs. No time of repair indicated! No soap in the shower soap containers. No bedspread! Waffle iron timer broken for first 2 days of my stay. Entrance automatic door got stuck and locked me out. I knocked hard on the door and other guests inside found the switch and activated it to make the door open! Guest snack for purchase shelves had been cleaned out by previous owners and not restocked! In spite of the lack of normal guest products and state of decline, I saw no bugs, so the staff is working very hard to do what they can. The staff is lovely. I hope they all find new jobs!!!! I feel for them.

No shuttle service to and from airport as indicated.

My room was infested with roaches and the bed has bed bugs. I have videos and pictures. I tried to tell the staff, they all said they dont speak any english. My child and I didnt sleep due to the bugs every were, we sat up on the chair all night until we had to check out. They had no vending machines, no bottle water, the pool was empty, the smell was horrible, The only person was super nice was the girl at the front desk at 3am. She was so sweat and kind, but I was leaving to go to the airport. I would never recommend that hotel. Worst visit to Texas. I cried my entire stay. Oh and as far as the free breakfast, what was that? It gave we do not care about our hungry customers who payed to stay here. And the bugs that I killed on the bed why was they bleeding? I have never in my life killed a big flat looking bleeding bug. Grossed out and traumatizing for my child. Thanks for the horrible experience.

There are limited food options around and the cleanliness left something to be desired. I would probably stay closer to the international Airport next time on a layover for that price.

Our stay was fine for the price, but a little disappointing. When we arrived the room smelled like grass. Odors in other parts of the hotel as well. A couple lights in the room didn’t work, and the in-room coffee maker was broken. Continental breakfast was minimal, consisting of cereal, bread, waffles, and coffee (and good luck finding a plate to put your waffles on). The property is advertised as having an indoor pool and an outdoor pool, but this is incorrect. There is only one pool that is half indoors and half outdoors, so with winter weather it was frigid. Bottom line: this is a great location, conveniently located in between many Houston-area attractions and Hobby airport. But I get the impression they need to invest more in their staff for the quality of day-to-day operations.