Holiday Inn Express Airport - Tucson, an IHG Hotel

The room was clean, albeit with a bit wear and tear. The staff were friendly. My main issue was with security. Someone attempted to open a rack that was fixed on out truck and we found they cut the straps and tried to pry into the rack. We approached the staff who did not attempt to either find video of the event as well as did not call us when the manager returned to the desk. There are alot of vaxant lots nearby where homeless live. Would reccommend staying somewhere else if you are travelling with valuables until the hotel can get their security issue figured out.

Very convenient… shuttle picked me up from the airport.

I arrived late and the door to the hotel was locked. As I waited, a van pulled up with airline employees. When they came through the double doors, they spoke, but the hotel employee did not. Once she opened the door she immediately attended to the airline employees and not me who had been waiting. I recieved no apology, no explanation and was told she would help me at the other end of the counter while she attended to the airline staff. It was very off-putting not to have been greeted or given an explanation. It was also dangerous for me to stand outside trying to reach a hotel employee that late at night. There was no note, no automatic telephone response and no one answering the phone. Once I was checked in, she didn't even offer me water as a way of acknowledging the oversight. Complete fail. The main line phone should have routed to an automated message, to an answering service, or a live person should have picked up. Or, if someone had to do a pick up, other staff should have been at the front desk. Completely irresponsible to leave the front desk unattended or unavailable for travelers arriving after a late evening flight.

Great choice. Shuttle to the airport and great staff!!

The bed was very comfortable, and the breakfast was good. They do need to update their pet fee on Expedia, which was $20 more than expected. Still cheaper than many other options, but it did catch me off guard. Location was good, and despite being close to the airport, the room did not let in a lot of sound or light.

Nice and easy to get to the airport.

Excellent location with lots of parking

Not impressed at all. Clerk at check in was dismissive. Absolutely no parking available- had to park all the way in the back very far away from the doors. Room was subpar, seems fancy with the touch less keypad, but that's the only thing impressive. One working outlet by the bed, hole in the wall by the bed, scuff marks on the walls, fan and a/c barely functional. Breakfast was as expected. Eggs and sausage and let down of highly watered down juice and broken down waffle machines. Overall, the hotel looks good at first glance, disappointment to follow.

Fine for an overnight stay at airport

close to the airport