Comfort Inn East Windsor - Springfield

Booked through Hotels.com shortly before arrival at the hotel. Got there after a very long day of travel to find another person waiting in line at an empty desk in front of me. Several folks eating dinner in the breakfast area pointed to a closet where there was an employee eating who told me to just wait. After 15 minutes she came to the desk took care of the lady in front of me who was just checking out and then told me that there was no hot water and they should not have taken my reservation. Had to find another hotel and they charged my card, she told me to deal with Hotels.com and Hotels.com told me to deal directly with the hotel. Also had to dispute on my credit card the charge which was on hold for three days! Horrible experience

We were greeted with a smile by the guy running the desk the night we checked in. He was very friendly. The ladies working up front did a great job keeping the lobby and breakfast areas clean. They were also quite friendly. The only issue we came across was the parking lot was very crowded and the outlets next to the beds did not work for charging phones. There was a small alarm clock plugged into one of those Outlets and it did not turn on. Luckily the cord reached to the outlet the light was plugged in and the clock gave us two phone chargers which was perfect. We also ended up tying the sheer curtains up because the air conditioning vent was just blowing air up inside the curtains and not into the room. After we tied them up the room got cold and we got a great night's sleep. Even with the hotel facing a pretty busy road, the room stayed quiet. Would definitely stay here again. It was a perfect location between visiting Lake Compounce and Six Flags New England.

After staying at hotels/motels in different states along a week long road trip, this place was a dream. It was clean & comfortable. I didn't feel unsafe leaving my car in the parking lot. A light hot breakfast was included. The only issue was a cracked inner panel of the window in the room I stayed in. Hopefully this is on the repair list. i would definitely stay here when visiting the area again.

Nice rooms, friendly staff, small breakfast with scrambled eggs, fresh make your own waffles, yogurt, fruits, muffins and toast with cereals. Coffee available along with various juice and milk. Although small the breakfast was very good and just enough to start your morning. Very close to the airport with a few nearby places to eat or shop for necessary items. Very good experience and will use again in the future.

Needs a face lift as far as parking lot Room is nice.

I arrived at 2pm, understanding that check-in isn't until 3pm. So I wasn't too surprised that they wouldn't let me. The reasoning was what made me give this a two star rating. I was told none of the rooms had been cleaned. The desk clerk pointed to the monitor that had the camera footage and said she didn't know where the maids were, that they 'must be on break'. Mind you, it's an hour before check-in. How can none of the rooms be cleaned yet? And there were only 2 cars in the whole parking lot so it wasn't as if a bunch of people were still there. Finally checked in after our concert at 11pm. Room was a mess. Something gross on the carpet, maybe a dead bug, maybe a peach pit...didn't get close enough to look. Something splattered over the bed comforter. Yuck! Glad I had to wait for the room to be cleaned!🙄 Breakfast goes until 10. Went down to grab something small. The area was such a mess that I didn't even bother. Luckily Cracker Barrel is next door. I wouldn't say 'stay away from this location' , just don't have high expectations.

Been booking this hotel for 3 years now for an annual family function. Price is reasonable and my family always opt for it even though we could’ve selected other hotels in area. We loved the breakfast and looked forward to it. This trip parking was a problem because we had to park across the street and carried our luggage over. A bit disappointed but overall a good stay.

We stay here 3-4 times a year , cause we visit family and go out for dinner across the street to Sophia’s .. The room was very nice and clean.. however the window was broken with a big crack in it. They said they are replacing the windows soon.. I did have trouble backing out of the parking lot. The cars seem very close .. maybe a restructuring of the parking lot..

Hotel is located near the airport, shops, restaurants, and theaters, with easy on/off to I-91. Staff was friendly, professional, room was clean, and atmosphere was peaceful. Exceeding expectations on all levels.

Close enough, quite a few restaurant options, gas station for rental car refuel, easy to get to airport and avoid I-91. Receptionist, who I believe is the manager, left a lot to be desired......