Durham Serviced Apartments

New, spotless, self contained, comfy bed and seriously good midweek price. Paid parking available but secured free parking out the front after 5pm overnight. Friendly office staff. Good sized fridge. Spacious .

Wouldn’t stay again for the price, could get better value for money elsewhere. However is very conveniently located. Emailed twice & called once in the week leading up to arrange parking but was never able to make contact, when we arrived there was none available so had to find parking each day. When we were able to get parking on the final day someone else was in our allocated park. For a new facility the room was not as clean as you would expect - hair & other visible residue on skirting boards in bathroom and hallway, marks on walls. Carpet not vaccumed . Glasses & dishes in cupboard unclean. Towel rack already broken & coming off wall. ‘Premium bedding’ had small mould spots visible & had obviously had long term use, would benefit from being replaced. Only tv was in the lounge area with a very small & uncomfortable couch. Tv near bed would have been great, or at least a couch that was comfortable enough to want to sit on. Tv was not connected to internet so no access to streaming services as was advertised. Key drop off box was not large enough to put garage remote in so had to leave on counter early in the morning & hope no one took it. Overall was really disappointed with what we got for the money we paid.

Main reason I wouldn’t stay again - I couldn’t access my room when returning from a day at work. Keycard had deactivated. At a hotel this is only a minor inconvenience but here it took an hour to resolve as reception is only manned 9-5 and only a number for a security company is provided, who wasn’t aware of what to do in this scenario. Another guest who was locked out too had us connected with a staff member to attend and issue a new key. This was the 2nd time the other guest had been unable to access his apartment. The apartments are in a great location close to the beach but I was too worried about getting locked out in the morning before reception was on in case the key didn’t work again and I’d be late for work. Apartments are new and fresh, basic furnishings. Layout of my room had the bed very close to the fridge which hums. Air conditioner blows right in your face due to position on wall! Block out blinds effective and quiet late at night. You do hear the door slams of other guests coming and going frequently till about 10.30pm. Construction across the starts up at 7.30am but I was out all day so not a problem, but would grate if in during the day or wanted a sleep in. Only limited paid parking onsite. I hadn’t booked ahead and there was none available. Found street parking a block away. Shame, too many negatives will prevent me staying here again in what I’d hoped was a great new addition to accomodation in Glenelg.

Well we were somewhat disappointed…. Paid $25 for car parking and given 20 year old remotes that were unreliable. The room air conditioning would switch off whenever we went out of the room, and we would return back to a hot room in the middle of summer. One day they ran out of fresh towels, had to wait until late in the day to get fresh ones. Just small things that they need to sort out!