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Holiday Inn Express & Suites Kelowna - East, an IHG Hotel

2 1/2 star rated hotel
9.2/10 Wonderful
(1004 verified Hotels.com guest reviews)
See real reviews (28)

generated by AI based on family reviews

Overview

The Holiday Inn Express & Suites Kelowna receives mixed reviews. While many guests praise the cleanliness, spacious rooms, and excellent breakfast, some highlight issues with noise transfer between rooms and the airport shuttle service. The hotel boasts ample free parking and convenient proximity to shopping and dining options. However, some negative experiences include inconsistent shuttle service, concerns about parking lot security, and reports of noise from external sources such as traffic or generators. The hotel's positive aspects are often balanced by negative feedback related to the shuttle service, noise levels, and a few isolated incidents of theft.

Guest highlights

Spacious, clean rooms
Excellent breakfast
Ample free parking
Convenient location near amenities

About the hotel

Along with an indoor pool, this smoke-free hotel has a 24-hour fitness center and coffee/tea in a common area. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, a business center, a meeting room, and dry cleaning are onsite.

Nearby attractions

Holiday Inn Express & Suites Kelowna - East, an IHG Hotel is located in Dilworth Mountain Estates, a neighborhood in Kelowna. Knox Mountain Park and Mission Creek Regional Park reflect the area's natural beauty and area attractions include Planet Lazer and Scandia Golf & Games. World Beat Family Golf and H2O Adventure and Fitness Centre are also worth visiting.

Popular amenities

Parking

Airport shuttle at scheduled times, on request
Electric car charging station on site
Free roundtrip airport shuttle from 4 AM - 10:30 PM
Free self parking on site
Wheelchair-accessible van parking available

Wifi

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Food and drink

Coffee/tea in common area(s)
Free buffet breakfast available daily 6:30 AM–9:30 AM

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Multilingual staff

Accessibility

Accessible bathroom (select rooms)
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Indoor pool

Conveniences

Elevator
Grocery/convenience store

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Holiday Inn Express & Suites Kelowna - East, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

28 reviews

Review data

5 star reviews

57%

4 star reviews

21%

3 star reviews

11%

2 star reviews

7%

1 star reviews

4%

We have selected a sample of reviews which reflect what travellers have said about Holiday Inn Express & Suites Kelowna - East, an IHG Hotel

Showing 1 - 10 of 28 reviews

Latest reviews (28)

E

Erik

26 Jul 2024 - 28 Jul 2024
reviewed on expedia

5 out of 5 stars

The parking was the only bad thing about the property as the stalls were very small and most trucks have to double park or risk being damaged or unable to get out of their vehicle.
M

Maria

19 Jul 2024 - 21 Jul 2024
reviewed on expedia

5 out of 5 stars

It was easy access in and out; good parking; spacious bathroom; clean; comfortable bed and pillows; good breakfast
M

Michael

5 Jun 2024 - 6 Jun 2024
reviewed on expedia

3 out of 5 stars

Overall it was fine I suppose. Too expensive for what you get. There's better in the area. (I travel to Kelowna several times a year). Traffic woke me up at 5am, and the showerhead was absolutely terrifying, scum and mould buildup(actually couldn't use it.. ended up giving myself a wash with a facecloth over the sink because it looked so gross). The staff are very kind and pleasant, but I don't think I'll be back. I've found better prices in this area where I can shower and have an uninterrupted sleep. No slight on the staff... I found them to be all very kind and pleasant.
E

E.

21 May 2024 - 22 May 2024
reviewed on expedia

3 out of 5 stars

Property is well located, close to Costco and the mall. Good dining options nearby, with Joeys across the street and Thai, Mexican and burgers in the adjacent parking lot.
C

Cindy

22 Mar 2024 - 23 Mar 2024
reviewed on expedia

5 out of 5 stars

LOVED our room - it was huge, clean, very well cared for, morning breakfast, pool & hot tub, friendly staff, ample parking (free), convenient for our ski access to Hwy 33 to Big White, lots of food options and shopping nearby.
E

Esther

20 Mar 2024 - 21 Mar 2024
reviewed on expedia

5 out of 5 stars

Good clean hotel. Easy access and plenty of parking. Dining options across the parking lot. Large modern rooms. Comfy beds and bedding. Breakfast has a lot of options and plenty of clean seating.
H

Harkirandeep

29 Feb 2024 - 1 Mar 2024
reviewed on expedia

5 out of 5 stars

Has food options across the parking lot and it was very clean.
D

Dale

17 Jan 2024 - 18 Jan 2024
reviewed on expedia

4 out of 5 stars

The amount of out-front parking is very limited. Otherwise, a wonderful well-kept and modern property.
E

Esther

3 Jan 2024 - 4 Jan 2024
reviewed on expedia

5 out of 5 stars

Great hotel. Clean, quiet, comfortable and excellent breakfast options. Easy to find from the highway. Spacious clean room. Extensive breakfast selection with comfortable seating area. Friendly staff. Quick checkin. Lots of parking and EV chargers. Eating options right across the parking lot. Would recommend to friends and family.
U

Usman

27 Jul 2023 - 29 Jul 2023
reviewed on hcom

4 out of 5 stars

Great breakfast friendly and courteous staff. Free airport shuttle. Fixtures in our rooms bathroom needed some tlc. Cracked porcelain in the toilet. That I’m sure was a one off though as the other room in our group didn’t have these issues
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