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- City Express by Marriott Santiago Aeropuerto Chile
City Express by Marriott Santiago Aeropuerto Chile
3 star rated hotel
8.8/10 Excellent
(1003 verified Hotels.com guest reviews)
See real reviews (96)
generated by AI based on family reviews
Overview
The City Express by Marriott Santiago Aeropuerto Chile is a convenient option for travellers needing to stay near Santiago Airport, with many guests praising its proximity and complimentary shuttle service. The hotel is described as clean and comfortable, with a decent breakfast and dinner options available in the on-site restaurant. While the shuttle is convenient, some guests have reported issues with its punctuality and limited frequency. The hotel's location is relatively isolated, meaning there are limited dining and leisure options in the immediate vicinity. Some reports mention issues such as the shower drainage, and some noise from planes.
Guest highlights
Complimentary airport shuttle
Clean and comfortable rooms
Good on-site restaurant
Helpful staff
About the hotel
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Free continental breakfast, free WiFi in public areas, and a free airport shuttle are also provided. Other amenities include a snack bar/deli, a 24-hour business center, and coffee/tea in a common area.
Nearby attractions
City Express by Marriott Santiago Aeropuerto Chile is located in Pudahuel, a neighborhood in Santiago with good airport proximity. Santiago Cable Car: Tupahue Station and Santiago Cable Car: Oasis Station are worth checking out if an activity is on the agenda, while those looking for area attractions can visit National Museum of Natural History and Fantasilandia. National History Museum and Chilean National Zoo are also worth visiting.
Popular amenities
Parking
Airport shuttle on request
Area shuttle (surcharge)
Free 24-hour roundtrip airport shuttle
Onsite parking includes off-street options
Wheelchair-accessible parking available
Wifi
Available in some public areas: Free WiFi
Food and drink
1 bar
1 restaurant
24-hour room service
Coffee/tea in common area(s)
Free continental breakfast available daily 6:00 AM–9:00 AM
Guest services
24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Daily housekeeping
Dry cleaning service
Luggage storage
Accessibility
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Things to do
Fitness center
Conveniences
Elevator
Front-desk safe
More
Annual offsets purchased for at least 10% of carbon footprint
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Humane treatment of captive wild animals
Smoke-free property
TV in lobby
Reviews that mention...
Hotel Reviews
for City Express by Marriott Santiago Aeropuerto Chile
4 out of 5 stars
96 reviews
Review data
5 star reviews
- 50%
4 star reviews
- 33%
3 star reviews
- 10%
2 star reviews
- 4%
1 star reviews
- 2%
We have selected a sample of reviews which reflect what travellers have said about City Express by Marriott Santiago Aeropuerto Chile
Showing 1 - 10 of 96 reviews
Latest reviews (96)
P
Pablo Armando
23 Jul 2024 - 24 Jul 2024
reviewed on expedia
3 out of 5 stars
Decoration is non existent. Like a Soviet hotel, but well... close to the airport. Shuttle would leave in two hours so we took an Uber. Cold shower.....good bed though. It really really needs new management. Marriot?? Somebody calling you!
J
Joseph
11 Jul 2024 - 12 Jul 2024
reviewed on hcom
4 out of 5 stars
Nice hotel overall, and served the purpose of what I needed. Airport shuttle was overall easy to access, but would recommend messaging the number even if the time you need is not on the message they sent. The time I arrived was not listed in the shuttle times, but it was there anyways, so I am happy I at least asked. Once you are at the hotel, there is nothing around it, so you need the shuttle or taxi to do anything, but it worked for what I needed. Food at the hotel was good, limited options, but someone for everyone.
w
wilfred
16 Jul 2024 - 18 Jul 2024
reviewed on expedia
5 out of 5 stars
Safe, quiet, great breakfast. We had to leave before breakfast and they had prepare a bag with ready for us at the free shuttle bus to the airport.
A
Alejandro
6 Jul 2024 - 7 Jul 2024
reviewed on expedia
5 out of 5 stars
Transfer service is reliable.. a taxi takes 25 U$ for a 2 km ride, ridiculous
J
Julie
21 Jun 2024 - 22 Jun 2024
reviewed on expedia
3 out of 5 stars
This hotel was clean and definitely adequate for someone needing to stay near the airport. But it wasn't anything special. Breakfast was fine, but the food for supper wasn't great - tough, overcooked chicken. Dessert was pretty good. The dining room had the ambience of my high school cafeteria. Staff were attentive and polite. There aren't any close alternatives for dining.
In the room, the bed linens were clean and the bed was comfortable. Two little bright lights on the fire alarm flash every few seconds, which can be disturbing for anyone who is light-sensitive when trying to sleep.
Transfer services from the airport cost the same amount to go down town vs just a couple km from the airport. But this hotel does provide a free shuttle back to the airport.
Overall, just okay - fine as a place to sleep, but not for any kind of "experience".
p
pe chen
17 Mar 2024 - 18 Mar 2024
reviewed on expedia
3 out of 5 stars
Submitted questions regarding shuttle transfer no reply
F
Funda
9 Jun 2024 - 11 Jun 2024
reviewed on expedia
4 out of 5 stars
Very helpful reception staff and waiting staff at breakfast.
Kind and approachable.
Gluten and dairy free options are limited for dinner and breakfast.
Ideal location for the airport.
V
Vida
8 Feb 2024 - 9 Feb 2024
reviewed on hcom
3 out of 5 stars
Not next to airport, as name implies.
D
Didier
30 Apr 2024 - 1 May 2024
reviewed on hcom
5 out of 5 stars
Nice place for a short stay near the airport
B
Berenice
26 Apr 2024 - 27 Apr 2024
reviewed on expedia
3 out of 5 stars
Very convenient the transfer from the airport, but the driver wasn’t at the pick up time and we had to call the hotel, and wait for 40 min.
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