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Novotel Citygate Hong Kong
4 star rated hotel
8.4/10 Very Good
(1003 verified Hotels.com guest reviews)
See real reviews (55)
generated by AI based on family reviews
Overview
The Novotel Citygate Hong Kong is praised for its incredibly convenient location, with easy access to the airport via a free shuttle bus service that runs every 20 minutes. Guests frequently mention the hotel's proximity to the Tung Chung MTR station, connecting it to the wider transport network, and its direct link to Citygate Outlets shopping mall. Many appreciate the comfortable rooms and friendly, helpful staff. While some reviews mention minor issues such as dated rooms or inconsistent cleanliness, the overwhelmingly positive feedback points to a positive experience for most guests. The hotel's strategic location and reliable airport shuttle are consistently highlighted as major advantages.
Guest highlights
Free airport shuttle bus
Excellent location near airport, MTR, and shopping mall
Helpful and friendly staff
About the hotel
This smoke-free hotel features 3 restaurants, a fitness center, and a bar/lounge. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include a coffee shop/cafe, valet parking, and 24-hour room service.
Nearby attractions
Located in Tung Chung, Novotel Citygate Hong Kong is connected to a shopping center. Tung Chung Fort and Red House are local landmarks, and some of the area's attractions include Hong Kong Disneyland® Resort and Tuen Mun Reptile House. Airport Core Programme Exhibition Centre and Ma Wan Park are also worth visiting.
Popular amenities
Parking
Airport shuttle at scheduled times
Free roundtrip airport shuttle from 6 AM - 11:30 PM
Self parking on site (HKD 250 per day)
Valet parking on site (HKD 250 per day)
Wheelchair-accessible parking available
Wifi
Available in all rooms: Free wired internet
Available in some public areas: Free WiFi
Food and drink
1 bar
24-hour room service
3 restaurants and 1 coffee shop/cafe
Buffet breakfast available for a fee 6:30 AM–10 AM on weekdays and 6:30 AM–11 AM on weekends: HKD 140-206.8 for adults and HKD 103.4-103.4 for children
Guest services
24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services
Accessibility
Accessible bathroom (select rooms)
Assistive listening devices available
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Things to do
Children's pool
Fitness center
Seasonal outdoor pool
Shopping mall
Outdoor
Garden
Pool sun loungers
Conveniences
ATM/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
More
Smoke-free property
TV in lobby
Reviews that mention...
Hotel Reviews
for Novotel Citygate Hong Kong
4.5 out of 5 stars
55 reviews
Review data
5 star reviews
- 71%
4 star reviews
- 18%
3 star reviews
- 5%
2 star reviews
- 4%
1 star reviews
- 2%
We have selected a sample of reviews which reflect what travellers have said about Novotel Citygate Hong Kong
Showing 1 - 10 of 55 reviews
Latest reviews (55)
D
David
27 Oct 2024 - 28 Oct 2024
reviewed on hcom
5 out of 5 stars
The service staff at reception and the premium lounge were excellent!
They were highly proficient in Chinese, English and even Japanese and very friendly.
The Citygate outlets shopping mall offered many places to shop and eat and to simply pass the time.
I thoroughly enjoyed my stay in this hotel for my pre-flight stay. Highly recommended.
W
William
27 Oct 2024 - 28 Oct 2024
reviewed on hcom
2 out of 5 stars
A message from the hotel promised, if I check-in on line with an estimated time of arrival, that I would have an enhanced check-in experience and room keys ready on arrival. I checked in on line, but I did not get my room keys on arrival (more like 20 minutes later) and I had a terrible check-in experience. Would not be going to a Novotel anytime soon, even though the Sofitel brand, from the same Accor Hotels, is one of my favorite hotel brands.
That said, the hotel was very clean, the bed was comfortable, and it was pretty quiet once I was inside the room. If not for the ngative check-in experience, this may be an acceptable airport hotel.
M
Maria Gina
7 Oct 2024 - 8 Oct 2024
reviewed on hcom
5 out of 5 stars
Best location for airport transit passengers.
w
wai heung
28 Aug 2024 - 29 Aug 2024
reviewed on hcom
5 out of 5 stars
Very good choice for an early flight
N
Noel D
16 Aug 2024 - 17 Aug 2024
reviewed on hcom
5 out of 5 stars
We were upgraded to the top floor, more space with a nice view. We found the bed a little hard and there was a sewer smell in the WC. The airport shuttle and the convenient location (to dining, shopping and MRT) is the reason we stay here. Service is also friendly.
S
Septo
30 Jul 2024 - 1 Aug 2024
reviewed on expedia
5 out of 5 stars
Since my meetings were at the airport area so the hotel location is so convenient
S
Scott
5 Jul 2024 - 6 Jul 2024
reviewed on hcom
4 out of 5 stars
Good location near airport, good facilities including pool and access to the shopping centee
I
I Rin
21 Jun 2024 - 23 Jun 2024
reviewed on expedia
5 out of 5 stars
It has a shuttle to the airport. and walking distance to cable car too and near to disneyland. another option if dont want to stay in disneyland resort.
K
Kenneth
17 May 2024 - 18 May 2024
reviewed on expedia
5 out of 5 stars
Close to airport.
H
Hoiman
22 Jun 2024 - 24 Jun 2024
reviewed on hcom
5 out of 5 stars
Stayed two nights there. Location is great, attached to the outlet mall and close to Tung Chung metro and free shuttle bus to the airport. Reception was very helpful as well.
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