Holiday Inn Express New Delhi International Airport T3, an IHG Hotel

Outstanding and ease of travel at Delhi airport is unmatched.

This hotel is convenient for a next day connecting flight as you do not have to leave the airport for reasonable accommodations. Staff was friendly and made me feel so welcome, especially Akash Upadhyay who helped me navigate the airport with my luggage.

Good, convenient hotel in the terminal as long as you are prepared for the slight hassle to access it (so only 4 stars). I read the reviews and was ready, this is how we did it. We arrived on an international flight and had a domestic flight the next morning. We wanted to leave our hold luggage in the airport left luggage facility for a week, for this we had to exit the terminal building on the ground floor (arrivals). After doing this they will not let you back into arrivals. You need to go to departures level with your boarding pass (so print it off) for your flight the next day (in the next 24 hours) then you go to back left of check in area A where there is a hotel counter. They will scan your bags and take you up to your room, a bit of waiting around but not much bother for the convenience of staying at the airport. In the morning you get taken back out to the check-in and security area by a staff member. They have a hotel counter on the arrivals level too, so you don’t have to leave the terminal building like we did. Rooms were good, bed comfy and breakfast was good, staff friendly.

12 hours airport transit stay en route from London to Sydney. We checked into the hotel at 3.00 am, had a shower and went to sleep. The hotel is inside the airport secured area. Late next morning we checked out and walked to the airline lounge one floor below to have something to eat before boarding our next flight.

We had a bad experience during check-in. The room was not ready despite a late check in at 2 am. The room was fully paid in advance and had a check-in time of 2 pm. Very unfortunate for us as we were very tired after a delayed flight and security/immigration formalities. The room was also not in good condition. The phone line was dead, there were no coffee cups, no toiletries. Had to walk across to the reception to get these items. Definitely, not a good experience.

Check in experience is a little long drawn but otherwise it was comfortable and convenient as a layover

Great location, clean hotel, friendly service. Perfect hotel for a brief break during long layover at IGI airport

I recently had booked a hotel stay for two guests at the New Delhi airport and the check in process was a nightmare. They spent two hours trying to check in - first the security wouldn't allow them in since one of the passengers didn't have a boarding pass but the other did. The travel desk was closed so it wasn't in their control and I had specifically explained this to the hotel and they said that's fine as long as one of the traveller's has a pass and the other has an iternary that shows their travel plans. This was conflicting. The gate security asked someone from the hotel to come out and at that point they informed them that the hotel is overbooked and they are willing to accommodate them at a nearby Holiday Inn but the cab service to and from there will not be covered. Keep in mind the reservation was confirmed by Expedia weeks in advance, there's a reason I don't book directly in India and go via Expedia because I can at least be certain that the reservation is confirmed but this time that too wasn't true. The guests declined and insisted on staying at the airport hotel as planned. After waiting for 45 minutes, they sent a lady from the hotel to escort the guests to the hotel. I'm convinced the cab service company and the hotel staff have a side agreement where they trick guests into this agreement. The stay itself was okay but the check in process was horrible.

Even though we contacted the hotel in advance to confirm, after we flew in at midnight we were told we couldn’t stay at the hotel (and couldn’t have a refund) because we didn’t have an outgoing flight that day.

The hotel forced my parents to check out at 11.45 PM even though they just wanted to check the status of a rebooked flight after a sudden cancellation. The rebooked flight turned out to be overbooked, so they could not make it, and the next flight was for 11.20 in the morning. When they wanted to come back to the room, they were not let back in even though it was a full day booking. They had to spend the whole night sitting on chairs. They are 76 and 73 years old respectively. This is absolutely pathetic - this property and staff does not focus on convenience of the customer at all.