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Four Points By Sheraton Nairobi Airport

4 star rated hotel
9.2/10 Wonderful
(803 verified Hotels.com guest reviews)
See real reviews (53)

generated by AI based on family reviews

Overview

The Four Points by Sheraton Nairobi Airport is highly praised for its exceptional convenience and proximity to the airport, with many guests highlighting the complimentary and efficient airport shuttle service. The hotel also receives positive comments for its clean, comfortable rooms, friendly and helpful staff, and a delicious breakfast buffet. While some reviewers mentioned minor issues with room availability upon arrival and a lack of flexibility with check-in/check-out times, the overwhelmingly positive feedback points to a consistently positive guest experience. The hotel's rooftop bar, restaurant, and pool area are also noted as attractive features.

About the hotel

This smoke-free hotel features 2 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include 2 bars/lounges, a health club, and a poolside bar.

Nearby attractions

Four Points By Sheraton Nairobi Airport is located in Embakasi, a neighborhood in Nairobi with great airport proximity. Kenya Railway Golf Club and Royal Nairobi Golf Club are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Gateway Mall and The Imaara Shopping Mall. Looking to enjoy an event or a game while in town? See what's happening at Nyayo National Stadium or Nairobi City Stadium.

Popular amenities

Parking

Area shuttle (surcharge)
Free 24-hour roundtrip airport shuttle
Free self parking on site
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

2 bars/lounges
2 restaurants and 1 coffee shop/cafe
24-hour room service
Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: USD 25 per person

Spa

Body treatments
Facials
Manicures and pedicures
Massages
Spa open daily

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance
Turndown service

Accessibility

Accessible bathroom (select rooms)
Elevator
Grab bar in shower
Grab bar near toilet
Hand-held showerhead
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Lever door handles
Low-height electrical outlets in bathroom
Low-height view port in door
Roll-in shower (select rooms)
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-width doorways

Things to do

Fitness center
Full-service spa
Seasonal outdoor pool
Steam room

Outdoor

Garden
Terrace

Conveniences

Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Four Points By Sheraton Nairobi Airport
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

53 reviews

Review data

5 star reviews

70%

4 star reviews

17%

3 star reviews

9%

2 star reviews

2%

1 star reviews

2%

We have selected a sample of reviews which reflect what travellers have said about Four Points By Sheraton Nairobi Airport

Showing 1 - 10 of 53 reviews

Latest reviews (53)

K

Kerry

14 Sept 2024 - 15 Sept 2024
reviewed on hcom

3 out of 5 stars

The hotel’s website indicates that check-in begins at 3:00 pm. I arrived at 10:30 pm and was told my room wasn’t ready. I didn’t get my room until almost midnight. Sure they comp’ed my dinner (which was actually really good), but I sure would have loved my room ready when I arrived after 26 hours of travel.
J

Jeremy

25 Jul 2024 - 26 Jul 2024
reviewed on expedia

5 out of 5 stars

The best place to stay when overnighting at the airport.
F

Florence

16 Jul 2024 - 17 Jul 2024
reviewed on expedia

5 out of 5 stars

Always a pleasure staying at Four Point in Nairobi near the airport.
J

John

15 Jul 2024 - 16 Jul 2024
reviewed on hcom

5 out of 5 stars

Very comfortable, clean , new hotel Inside security perimeter of the airport Transfer from terminal was complementary and swift
M

Michele

7 Jul 2024 - 8 Jul 2024
reviewed on expedia

5 out of 5 stars

Very friendly staff and easy access to airport. Rooms comfortable and well equipped for travelers
T

Thomas

21 Jun 2024 - 22 Jun 2024
reviewed on hcom

5 out of 5 stars

Once again, a 5-star experience. Warm, welcoming, efficient staff from the timely meeting at the airport to hotel registration, to the exceptional service and food in their restaurant. A delightful stay.
A

Adegbola

27 Apr 2024 - 28 Apr 2024
reviewed on expedia

5 out of 5 stars

It’s super cool and their airport shuttle service is awesome
J

Janet

2 Jun 2024 - 5 Jun 2024
reviewed on expedia

5 out of 5 stars

Very convenient to the airport. I was greeted at the airport by a friendly driver, and my entire stay was perfect. Every staff member was friendly and helpful. I wanted a quiet and relaxing place to stay for a few days. The room was spacious, the food was great, and I would highly recommend.
A

Adesoye

14 Apr 2024 - 15 Apr 2024
reviewed on expedia

4 out of 5 stars

As far as Airport hotels goes, this property ticks all the boxes and offers more. the property is fresh and extremely well managed. The plus is the rooftop restaurant. the room sizes are good for the weary traveller that needs comfort. The airport pick up and shuttle to the airport 24/7 was reliable. This is very important when you arrive late and need to catch an early flight. I will stay here again if the need arises.
T

Tabitha

12 Apr 2024 - 13 Apr 2024
reviewed on expedia

4 out of 5 stars

This is my second time visiting four points. I love how convenient it is. After a 20 hour flight the bed was so comfortable. I felt well rested in the morning. The breakfast buffet has so much variety, fresh and delicious. The staff are all excellent from the free shuttle pick up to the staff at the buffet. The only issue which was quickly resolved was empty soap in the shower and hand towels.
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