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Crowne Plaza Nairobi Airport, an IHG Hotel

5 star rated hotel
9.4/10 Exceptional
(867 verified Hotels.com guest reviews)
See real reviews (86)

generated by AI based on family reviews

Overview

The Crowne Plaza Nairobi Airport is a popular choice for travellers, frequently praised for its convenient location near Jomo Kenyatta International Airport (JKIA), with a complimentary hourly shuttle service. Guests consistently highlight the excellent service provided by the friendly and helpful staff, as well as the comfortable and clean rooms. The hotel also boasts a rooftop bar, restaurant, and a pool, adding to the overall positive experience. However, it is important to note that the immediate surroundings of the hotel are described by some guests as somewhat run-down, and some guests mentioned that getting to the hotel from the airport was not as smooth as expected, requiring extra waiting time for the shuttle.

About the hotel

An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.

Nearby attractions

In a national park, Crowne Plaza Nairobi Airport, an IHG Hotel is in Embakasi, a neighborhood in Nairobi with great airport proximity. Nairobi Railway Museum and American Embassy Memorial Garden are local attractions and those in the mood for shopping can visit Gateway Mall and The Imaara Shopping Mall. Looking to enjoy an event or a game while in town? See what's happening at Nairobi City Stadium or Nyayo National Stadium.

Popular amenities

Parking

Airport shuttle at scheduled times
Free 24-hour roundtrip airport shuttle
Free self parking on site
Limited onsite parking
Limo/town car service
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

1 poolside bar and 1 bar
1 restaurant and 1 coffee shop/cafe
24-hour room service
Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: USD 30 for adults and USD 15 for children

Spa

Body scrubs
Body treatments
Body wraps
Facials
Massages

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
Doorbell and phone notification
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible registration desk

Things to do

Fitness center
Full-service spa
Outdoor pool
Sauna
Steam room

Outdoor

Outdoor furniture
Pool sun loungers
Rooftop terrace

Conveniences

Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Water dispenser

More

Communal living room
Smoke-free property
TV in lobby
map

Reviews that mention...

Hotel Reviews

for Crowne Plaza Nairobi Airport, an IHG Hotel
star-fullstar-fullstar-fullstar-fullstar-full

5 out of 5 stars

86 reviews

Review data

5 star reviews

87%

4 star reviews

8%

3 star reviews

3%

2 star reviews

0%

1 star reviews

1%

We have selected a sample of reviews which reflect what travellers have said about Crowne Plaza Nairobi Airport, an IHG Hotel

Showing 1 - 10 of 86 reviews

Latest reviews (86)

T

Tone Beate

8 Oct 2024 - 9 Oct 2024
reviewed on hcom

5 out of 5 stars

Great airport hotel, clean and safe. A bit slow when ordering food and while check in reception. Only five minutes drive from airport.
D

Donald

12 Sept 2024 - 13 Sept 2024
reviewed on hcom

5 out of 5 stars

Was a very short stay but wish I could have stayed longer. Staff was very friendly and hotel was very nice. Close to airport
A

Ann

29 Jul 2024 - 30 Jul 2024
reviewed on hcom

5 out of 5 stars

We had an 11 hr layover at airport and the shuttle picked us up and returned us to the airport the following 5:00 am. All went perfectly smooth!
A

Alton

27 Jul 2024 - 28 Jul 2024
reviewed on expedia

4 out of 5 stars

Pickup at airport was excellent - on time by very courteous employees. Our only disappointment was that our shower in the evening and morning did not get hot, only lukewarm.
M

Melanie

15 Jul 2024 - 16 Jul 2024
reviewed on expedia

5 out of 5 stars

The staff was the greatest asset! Everyone was wonderful. Pool was under construction (wish there was a note about this on reservation), but staff accommodated me and took great care of me on the terrace. Thank you for an oasis when my flight was cancelled.
W

Wanjiru

21 Jul 2024 - 22 Jul 2024
reviewed on hcom

5 out of 5 stars

Excellent hotel close to airport wonderful staff
k

karl

29 Jun 2024 - 30 Jun 2024
reviewed on hcom

5 out of 5 stars

Nice convenient hotel for overnight stay at airport. Good comfy rooms and nice Casual bar on rooftop for drinks and dinner Shuttle is by request on pickup (look out for sign) and then only hourly to drop off. Could be a bit more frequent for a hotel only a few mins from terminal. Overall was a good answer for us
S

Stanley

14 Jun 2024 - 15 Jun 2024
reviewed on expedia

5 out of 5 stars

Excellent facility very close to the airport. Neighborhood seemed unsafe.
I

Ian

29 Jun 2024 - 30 Jun 2024
reviewed on expedia

5 out of 5 stars

Great welcome at the airport and quickly to the hotel. Quick check-in and to the room
M

Madison

25 Jun 2024 - 26 Jun 2024
reviewed on expedia

5 out of 5 stars

This hotel is not attached to the airport but has a shuttle every hour. It is clean and has a bar, a cafe, and a restaurant. The rooms were nice but if you wanted more towels, you had to turn in your used ones. They only allotted two towels per room which I thought was strange. The service was lovely and the cafe food was delicious.
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