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JetPark Hotel Auckland Airport

4 1/2 star rated hotel
9/10 Excellent
(1007 verified Hotels.com guest reviews)
See real reviews (193)

generated by AI based on family reviews

Overview

The JetPark Hotel Auckland Airport is a popular choice for travellers, particularly those with early flights. Guests consistently praise the complimentary airport shuttle service, which provides convenient transport to and from the airport. The hotel also receives positive feedback for its spacious and well-appointed rooms, comfortable beds, and the quality of the on-site restaurant, which offers a range of dining options including breakfast. While some reviewers note that the hotel's location is in a less appealing area, the overall experience is generally positive, especially considering the convenience for airport travellers. Some guests found the parking fee to be higher than expected when booking through third party sites.

Guest highlights

Complimentary airport shuttle
Spacious and comfortable rooms
On-site restaurant with good food
Helpful and friendly staff

About the hotel

This hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite.

Nearby attractions

In the suburbs, JetPark Hotel Auckland Airport is in Mangere, a neighborhood in Auckland with great airport proximity. Auckland Museum and Auckland War Memorial Museum are cultural highlights, and some of the area's attractions include Formula E Indoor Raceway and Butterfly Creek. Traveling with kids? Consider Rainbow's End, or check out an event or a game at Mt. Smart Stadium. Spend some time exploring the area's activities, including golfing and golf lessons.

Popular amenities

Parking

Electric car charging station on site
Free 24-hour roundtrip airport shuttle
Free secured, uncovered self parking on site
Limited onsite parking
Secured uncovered extended parking on site (NZD 8.00 per day)
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet
In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
24-hour room service
Full breakfast available for a fee daily 6:30 AM–10:30 AM: NZD 28-34 for adults and NZD 6-15 for children

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance

Accessibility

6 on-site accessible parking spaces
Accessible airport shuttle
Accessible bathroom (select rooms)
Accessible shuttle
Elevator
Elevator door width (inches): 39
Front entrance ramp
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (inches): 27
Wheelchair-accessible restaurant

Things to do

Fitness center
Playground

Outdoor

Garden
Picnic area

Conveniences

Elevator
Front-desk safe
Gift shop/newsstand
Library

More

Designated smoking areas
TV in lobby
map

Reviews that mention...

Hotel Reviews

for JetPark Hotel Auckland Airport
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

193 reviews

Review data

5 star reviews

60%

4 star reviews

31%

3 star reviews

6%

2 star reviews

2%

1 star reviews

1%

We have selected a sample of reviews which reflect what travellers have said about JetPark Hotel Auckland Airport

Showing 1 - 10 of 193 reviews

Latest reviews (193)

R

Ronald

22 Oct 2024 - 23 Oct 2024
reviewed on hcom

5 out of 5 stars

Well appointed hotel close to the airport with a free shuttle service, 24/7 reception and friendly staff
T

Tania

20 Oct 2024 - 21 Oct 2024
reviewed on hcom

5 out of 5 stars

We enjoy staying at JetPark. It’s convenient and comfortable and the shuttle is easy to use. We’ve been disappointed with their vegan/vegetarian options in the restaurant so we choose not to eat here anymore but everything else is great.
D

Donald

18 Oct 2024 - 19 Oct 2024
reviewed on hcom

5 out of 5 stars

Wet nice. The room had everything we needed. Nice eating area. Shuttle to the airport! We would go back.
M

Miriam

7 Oct 2024 - 8 Oct 2024
reviewed on hcom

5 out of 5 stars

A great place for a one night stay close to the airport. Free airport transfers made it easy to get to and from airports.
C

C R

23 Sept 2024 - 24 Sept 2024
reviewed on hcom

2 out of 5 stars

Eftpos and JetPark systems not talking to each other and at checkout staff tried to charge again for my dinner. Fortunately I had the eftpos receipt so they accepted that.This should have been sorted by the dinning staff as discussed with them. Poor sleep with noise of guests getting shuttle to airport in early hours. Certainly not worth the extra cost for the better room.
L

Liz

5 Sept 2024 - 6 Sept 2024
reviewed on hcom

4 out of 5 stars

First time here and it was just what we needed for our 1 night stay in Auckland, with parking while we took a flight for a few days. Because we booked through Hotels.com we had to pay $8 per day for the parking, but that was not an issue. It was perfect, plenty of parks, safe and extremely convenient to have the shuttle take us back and forth to the airport as well. Excellent facility so close to the airport. The room we booked was a Standard with Queen Bed. Yes, it was for 1 night, but.... a teaspoon instead of a wooden stick would have been preferable. Other than that, the small kitchenette was handy to make a cuppa. Bed was comfy, bathroom was really nice with good shower. The dining area was a great facility to have for our late arrival. The dinner was tasty, ample, good price and came in a good time. Service from the staff was excellent in the dining room, and the same in reception - couldn't fault them. Even though we didn't have any, there was also a nice choice of delicacies in the food cabinet if the menu was not what you wanted. All in all, would definitely stay here again - great price for what you got. Thank you!
N

Nolwenn

8 Sept 2024 - 9 Sept 2024
reviewed on hcom

5 out of 5 stars

I was traveling with two dogs. When I checked in, I was informed that the room I had booked was not pet friendly (my mistake). The lady at the reception was lovely and really helpful and managed to upgrade me to a pet friendly room. Amenities were very clean, the beds were super comfortable, the large TV was easy to use... Everything we needed after a very stressful day with dogs in an airport.
B

Beth

9 Aug 2024 - 11 Aug 2024
reviewed on hcom

3 out of 5 stars

It was underwhelming. Checking in was bedlam bc hotel had bus loads of cancelled flights with airlines. It was madness.
S

Stephen

31 Jul 2024 - 1 Aug 2024
reviewed on expedia

5 out of 5 stars

Awesome respite, after a long flight
R

Robyn

30 Jul 2024 - 31 Jul 2024
reviewed on expedia

3 out of 5 stars

Was not happy about the nil wake up call - they were supposed to have arranged - and missed shuttle so Had to get the bus to internt
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