Paradise City

Not sure why this hotel gained high ratings. The entry is under ground and the hotel lobby is on the first floor, which is not friendly to the travelers with some luggage. The staffs’ English was not very fluent. I would not recommend this hotel unless you really like casino.

I decided to treat myself to a one night stay at Paradise City at the end of my trip. Some of the reviews regarding the service and attitude from the staff made me worried, but I only experienced great service while I was there. The resort is nicely decorated and very large, with a lot of options for food/drinks as well as shopping and entertainment. Airport shuttle service is also available. However, the counter at the airport specifically has a sign to request that no questions be asked there unless you were a casino member...why? The signage for the shuttle bus was also only provided in Korean. The room was large and the bed was very comfortable. The downsides were the early check-out time (11am), and the resort only having 3 small elevators (1 going to all levels, 1 going to odd-numbered levels, and 1 going to even-numbered levels....checking out was CHAOS as most elevators were fully packed and we had to wait a long time for one that was available. Considering the size of the resort, and its proximity to the airport (lots of suitcases!), this was a surprise to me. The pools were not as incredible as I thought they would be - the pools were quite small considering the number of guests and so it was very crowded with limited space for swimming...more like dipping. There are also a lot of families bringing their children here, so I wish there was an additional adult pool for those who want to relax. Overall, still a great luxurious stay.

My family stayed here overnight before flying out of Seoul- Incheon. Very convenient. Rooms were delightful. Overall staff was very helpful. English is a little difficult. Restaurants in the hotel are pricey, but the food court in the attached mall has many options. We'd stay here again.

If you arrive via plane, and thanks their ‘rude’ bus driver you will not be greeted. Instead you have to drag your luggage across the hotel to reception without any assistance. If you arrive via taxi - like a local - at the front door you will be greeted by concierge, door people and others welcoming you to the hotel. The food is extremely overpriced, and quite average. The rooms don’t feel 5*, for the cost you lay there is definitely more premium options around. This is a hotel for Korean people, not tourists. You will not be treated the same a local

Hotel isn’t foreigner friendly, not 5 star service. Basically they can’t help you with anything and even will charge for slices of lemon. Got food poisoned from the room dining. It’s big and very closed to ICH airport. So many local families with kids come to play takes all the amenities and stuff, restaurants open late and close early if you are visiting and have to get stuff before and after the flight depends on the time there’s nothing but room dining. Which they won’t accommodate what so ever. This hotel is definitely not a 5 star hotel but more like a casino resort hotel. Places for kids to walk around and play but very weird and wonderland is also really weird. Outside the hotel is better to walk. Hotel service is not kid/family friendly at all nor business friendly. Very slow and dumb. Hard to communicate even in Korean as they don’t do any accommodations.

I traveled from the US to visit my daughter, who's stationed there for the military. The place itself is amazing. Great amenities, shows, and food. As an African American, I just found it a little off-putting with the stares from guests there. Had I known then what I know now, I may have stayed in a little more culturally diverse area for foreigners. Nothing against the staff and property, I just wanted to share for those who maybe looking for a more welcoming experience. But if you don't mind the odd stares, then there are no cons to staying at this property.

Beautiful, clean room and property. Convenient location to airport.

Great airport hotel for a stopover. Make sure you arrive early in the day and not in the evening are you otherwise cannot use the spa and pool

5 stars! We were so impressed with this luxury hotel resort. There are many things to do but if you have limited time, go to Cimer Spa, Wonderbox and their casino which are fabulous. The rooms are luxurious, and the hotel staff are professional and gracious. Beautiful places to take photos. Free shuttle from Incheon airport. And oh, I emailed them days prior to arrival, and they replied very quickly and offered detailed explanations to my questions. WOW!

The Paradise City Hotel in Incheon was amazing. Not only is it located close by Incheon Airport with free transportation to and from every hour, but the property itself is beautiful. It has amazing architecture, beautiful landscape and the rooms are large and spacious. The staff was super warm and helpful, able to speak in English to assist and quick to assist with anything needed. The jimjilbang located in the property is amazing with the pool and sauna as well. And if you stay at the hotel, it's all included which is so great! Love the dining options of quick bites at the food court area as well as the fine dining. Wish there were more shopping besides the 1-2 stores in the Plaza though. There is nothing else in the area so you are restricted to staying on the property but they have amazing structures around so there is plenty to see. Would recommend this hotel for the night before or after your flight if you need something close.