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Gabriela
22 Oct 2024 - 23 Oct 2024
reviewed on hcom
5 out of 5 stars
I've stayed at several properties near Terminal 5, all in similar price ranges and categories, but the Hyatt stands out as the best. The front desk staff was exceptional, accommodating my early check-in after my A380 decided to arrive like a Concorde—way ahead of schedule. The rooms are modern and equipped with everything a traveler needs. The Wi-Fi was lightning-fast, and the restaurant offered a variety of reasonably priced dishes. I’ll be returning.
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Germán
10 Oct 2024 - 11 Oct 2024
reviewed on hcom
3 out of 5 stars
I believe you only stay in a hotel close to an airport when you need to fly out early in the morning, so yo get a nice rest and you don’t need to travel that much on the following morning.
I had dinner at the bar of the hotel. Food was great! I asked for the check and never arrived. After waiting for 40 minutes I went to sleep. They had my room number so.. supposed they would charge it to my room…
They woke me up twice for this F 20 pounds dinner!?!?! Which of course I paid at my checkout.
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Bonnie Martha
7 Oct 2024 - 8 Oct 2024
reviewed on hcom
5 out of 5 stars
It was quiet, very friendly, had an excellent restaurant, and a convenient van to the airport terminals. The bed was very comfortable too.
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Jeffrey
7 Oct 2024 - 8 Oct 2024
reviewed on hcom
4 out of 5 stars
Stayed at the Hyatt because of its location. Staff very accommodating, hotel clean and comfortable. Minimal noise from the airport.
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sarah
3 Oct 2024 - 4 Oct 2024
reviewed on hcom
5 out of 5 stars
Late check in due to late flight arrival - very great on reception. Friendly and attentive - thanks
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Michael
30 Sept 2024 - 1 Oct 2024
reviewed on hcom
5 out of 5 stars
Really helpful gentlemen at check-in. Helped us book a taxi for the next morning and set up a wakeup call for us.
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Deb
30 Sept 2024 - 1 Oct 2024
reviewed on hcom
5 out of 5 stars
Super clean, very convenient to Heathrow airport, amazing staff,
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Cheryl
20 Sept 2024 - 21 Sept 2024
reviewed on hcom
4 out of 5 stars
Good welcome on arrival. Helpful staff eho listened to questions about bus to catch to reach T2 LHR next day.
Tasty food provided in restaurant with pleasant/helpful staff.
No noise from LHRt at all, despite building being across the road from the airport due to very thick glazing/sound proofing.
Hotel pick up bus was running but allow time for it to visit three other nearby hotels, to pick up other passengers after your pickup. It cost £6.80 each, one way payable by bank card. We understand the red London Transport bus is cheaper, but it appeared to be running late ...
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Andy
11 Sept 2024 - 12 Sept 2024
reviewed on hcom
4 out of 5 stars
We picked this hotel because it appearsedto offer a shuttle to Terminal 2. Infact this is not bespoke, just the Airport Hotel shuttle which stops locally which can be unreliable and takes around 30 minutes to Termainal 2, according to the staff. The staff were unable to call us a black cab, so we booked the hotel transport, which is a private vehicle, £21 to Termian Two in under 10 mins. The Black Cab fare had been £17. The hotel staff are friendly and our stay was short due to flight times, but our room was very clean and we've no complaints.
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Kim M
15 Sept 2024 - 16 Sept 2024
reviewed on hcom
5 out of 5 stars
We booked this hotel to be close to the airport for our flight the next day. It was a great place. Call an Uber for getting to your terminal.