Sheraton Heathrow Hotel

Required hotel to catch morning flight at Heathrow – fitted the bill. Confusion caused by TWO Sheraton hotels on the same road was unhelpful – cab driver didn't even know, required a further cab at £25 to get to the correct one. Suggest creating clearer delineation between the two with secondary names or branding.

The stay was unexpected due to a cancelled flight at LHR. The room appeared very clean and nice. Sadly I got bedbug bites on my legs and feet from here. The breakfast was good and I included it in my stay. I would for sure recommend to purchase the add on.

a quick overnight stay before hopping on my early am flight. decent food for dinner and easy trip to the airport

Good overnight stay for Heathrow terminal 5

Very convenient to the airport but no hotel provided shuttle

I booked the hotel because it said it had a hotel shuttle. Turned out the shuttle was going to take another 45 minutes to arrive (11:40) pm so I had to take a £25 taxi to the hotel. The room I booked had a bathtub which I was excited to have but there was no bathtub and they told me that was because I hadn’t asked for one ! Why would I ask for something that was in the listing? If I ever book a Sheraton again I’ll make sure to specifically request a bed

Great one night stay before heading out for an early flight from LHR. Restaurant is very good for dinner and rooms nice. Skip the shops bus and just take an Uber or Taxi.

An overnight stay before flying out of T5. Ground floor room, large, clean and comfy bed.

Stayed here 2 nights for the 1st time as was flying out to HK. Bed is amazing , slept like a king, customer service is also amazing, however standards are definitely not of a 5 star … even if this is an airport hotel… I payed a lot of money for this and I’ve started in better 3/4 star hotels! •there was hair in the bathroom right next to the towels , only one but then again you are supposedly staying in a 5 star (you do not expect to see the latter ) •I did go down for breakie late as I did not need to get to the airport early…but it was messy (no idea if this happens cause breakfast finishes at 10.30. I thought staff were fed up but then again it’s supposed to be a 5 star! - good food but uncleaned tables; asked for Worcester sauce , they looked at me as if I was speaking other language , come on ….; •I was also approached by a waiter asking me To one tables, that. could not sit on that side of the room as it was already closed ! Anyway , the Asian lady at reception is lovely and very professional and so are the others but she was really welcoming . Thanks all at at reception. I’m suggest management revisits 5 * standards for bar; restaurant; cleanliness and English language for employees who are not native speakers (i could not believe they did it have it knew what Worcester Sauce is and I def like it in my beans , I know… may seem ott but having paid such money come on…

Enjoyed my stay, bus to airport really easy and cheap