Radisson Hotel & Conference Centre London Heathrow

A decent enough place to stay for the airport. Nothing special but did the job

There were a number of issues. Some good, some bad. The front desk staff: checked in by a really nice young woman. Stopped by later to find out about the airport shuttle advertised on the website [the entire reason we choose this hotel was needing a transfer to fly out of Heathrow] and was told by a young man that the shuttle does not go to terminal 4 and we'ed have to order a taxi, all the while smirking at me like i should have known this. After I investigated taxis I spoke to another young woman about more economical transfer options(who turned out to be the Front Desk Supervisor) and she was very helpful and showed me that there was a kiosk in the lobby where we could book a private transfer to Terminal 4. The Room: tired, fixtures in WC broken and rusty, mold in the WC, definite moldy smell. Shower drained so slowly that overflowed onto the floor. Comforter barely covered the top of the bed, but at least it was a king bed. Food: we upgraded to include breakfast which was exceptional. Otherwise we did not eat at the hotel.

Unfortunately I was unable to travel suddenly due to medical reasons and was issued with a not fit to travel note while undergoing tests so I was unable to use My reservation. I requested some kind of refund based on exceptional circumstances but the hotel wouldn’t accommodate as against policy. Things happen from time to that can’t be helped which can be very stressful for people, I agree having policies is important but certain exceptions to the rule can go a long way. I wouldn’t recommend for this reason.

When I entered, there was a big neon sign announcing that there team was there to greet me, but instead I was shuttled to a touch screen to check in on a computer. The computer could not find my reservation. So I found a person and was told to check in at the desk. Nobody was there, so I had to wait. When a person arrived, they didn't greet me, barely made eye contact. I handed him my passport. After a lot of silence, he asked me for my email address, which I found odd. I repeated it to him more than 5 times, and he didn't get. I offered to write it down. Turns out, he was signing me up for a mailing list for Radisson without my consent. Then he gave me my key and that was it. If more than 10 words were uttered, I'd be surprised.

Long line up to check in. Would have loved a quick lane for checking in similar to the check out booth. Room was clean and quiet but it’s quite the maze once in the property. Bus to get to the airport pulled right up front. Would stay again.

Great location relative to LHR, found it easy back and forth to LHR once figuring out local Bus 111,105, 278 to Heathrow Bus terminal, and Tube access. Staff was great.

Terrible experience from start to finish.. To start there are two radissons with slightly different names but you taxi driver will often take you to the wrong one.. once you get to front desk they tell you to walk to the other one.. no shuttle despite multiple groups of people making the same mistake. Wish I hadn’t found the right one because everything about it was wrong. Bad condition.. long check ins.. fire alarms that went off for over an hour. Stay here at your own risk

Comfortable room and bed; great buffet breakfast (very diverse options) Hotel is very close to terminals but there’s no walking at Heathrow, FYI

Although the fire alarm going off at 11pm can not be helped, there were no staff to assist with my check in when the touch screen didn’t work. Left waiting half an hour after a long day travelling. Breakfast starts at 6am so don’t bother if you have an early flight.

I tried to go to the Italian restaurant within the hotel and was seated at the worst table in the dining room-very dark, behind the bar next to a pile of dirty glassware- in addition to not being greeted by a server for close to 10 minutes. When I was finally greeted I asked to move to a different table with better lighting and not so far away from the other quests. I was seated at an equally dark table in another section and was left waiting for a server for another 10 minutes. I ended up leaving and eating at the bar on the other side of the hotel. Very poor service and no hospitality within the Italian restaurant. My room was small and seemingly clean, until the morning when I was packing to leave and a lovely little roach was walking across the desk near my makeup and toiletries. Between the service unreceived from the restaurant and the little roach in my room I will not be staying here again if I’m flying out of Heathrow.