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Kathlene
10 May 2024 - 11 May 2024
reviewed on expedia
1 out of 5 stars
We did not stay there. I was connected to a property near the wrong airport. Hotel was aware but would not cancel. Transportation was not available as advertised. Could not get ahold of Expedia.
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Michael
29 Jan 2024 - 31 Jan 2024
reviewed on expedia
5 out of 5 stars
A Hilton hitel on the outskirts of Luton. Spacious but chargeable parking. Good teception service. My room was spacious and clean Restaurant is OK but limited menue choices. Breakfast buffet has a good selection. The breakfast time service is very busy with a considerable number of young children getting fed before school. So either eat early or chance leaving it to 0900.
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Saleem
4 Sept 2023 - 5 Sept 2023
reviewed on hcom
4 out of 5 stars
good reception greeting ample parking nice clean room and excellent breakfast service.
Let down by bar staff asked for some fresh cold milk for tea and was told I need to pay for small amount of tea Which i required for my bedroom tea as i don't like the plastic tub milk I have travelled for 14 years in hotels for my work first time been told to pay for milk will definitely will not be coming back again for business trip by to Hilton Gardens inn Luton again will book different hotel.
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Fran
22 Jul 2023 - 23 Jul 2023
reviewed on expedia
5 out of 5 stars
Great place to stay for an early flight from Luton.
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Monica
7 Dec 2022 - 8 Dec 2022
reviewed on expedia
1 out of 5 stars
Don’t ever give your credit card, I they ask for my credit card and they charge me 10 pounds I go in the room and around 12 AM I start to received email from my bank that my card was used for many transactions, I run to reception to see what’s happening, the person at the reception who asked for the card finished the shift, it was another person and when she looked at the details, the previous receptionist ordered food and whiskey with my card for over 300 CAD. I called the bank and blocked the card. For this reason, I could not leave the room for fear of theft from my luggage and decided to leave the hotel without staying until the next day when I had my flight. I hope that EXPEDIA will do something and protect its customers from such hotels.
Thank,
Monica 🇨🇦
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Deborah
19 Nov 2022 - 20 Nov 2022
reviewed on hcom
4 out of 5 stars
Arrived in the cold, dark and rain but parking was right outside and reception was welcoming. Easy check in and impressed with room. Whilst getting ready to go out for dinner we were aware of kids running around the hotel and saw them doing the same when we went out. Sadly they were still doing it on return and had taken to screaming and shouting in the outside area! This went on until about 10pm. Other than that the hotel was fairly quiet and we got a good sleep which was good as we had an early start. Arrived bang on time for breakfast. Lots of choice but because we were early things like bread and butter were solid. Cooked breakfast was ok.
Whilst eating Maria came and asked how our night was and we explained about the children - bless her she spoke to reception and refunded our parking fee and gave us a bottle of water each - which she didn’t have to do and we weren’t expecting but was a lovely gesture. At the end of the day it wasn’t the hotels fault it was the parents!
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Martina
12 Nov 2022 - 13 Nov 2022
reviewed on hcom
4 out of 5 stars
Good stay, just overnight stay before my flight early hours. Little bit dated, but clean and welcoming.
Noisy night as children running on the corridors late, but I believe thee was some venue going on.
Convenient, so will definitely return.
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Ralph
1 Sept 2022 - 4 Sept 2022
reviewed on hcom
2 out of 5 stars
Really gone downhill since previous stays. Cannot believe they now charge £7 a day for parking when it’s in the middle of nowhere. Room tired and carpet stained, needs a refurb.
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Matthew
2 Jul 2022 - 3 Jul 2022
reviewed on orbitz
4 out of 5 stars
This was just a waypoint for us after a long international flight and it served it's purpose as such. It is definitely not a destination location.
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Kathryn
6 May 2022 - 8 May 2022
reviewed on hcom
4 out of 5 stars
We booked this hotel for its location close to the Inspire Luton sports village, for a weekend stay for a swimming gala there. The location is perfect, as it's a short walk to the pool. On-site parking was extensive so there was no problem finding a space, but had to be paid for at £7 a day.
Our room was fine, but nothing special and the carpet not as clean as I would have liked. Given the price I had paid for the room, I expected a little bit more.
The staff were extremely helpful, particularly in the restaurant. We had to leave very early each morning, and they ensured that breakfast ran very smoothly so we had enough time to eat before we left.
Overall, we had a good stay.