Reef Island Apartments

We are booked hotel 3 week earlier so we don’t have any issue while we were there check in time was 3pm but we check in 6 pm but they show us they picture of room is totally opposite, boss said he can’t do anything and the worker said hotel is fully booked we can’t do anything so we don’t have option to go anywhere coz we travelled from Birmingham. Receptionist said boss on holiday m just helping him here when I checked the room he said you can’t use sink water coz it’s unfit you guys can use toilet sink for water next day we got spark from the switch so we can’t use the half electricity. My family scared coz we booked hotel fr enjoy not for headache so I really don’t kw we got really bad trouble with my kids