Holiday Inn Birmingham-Airport, an IHG Hotel

I booked a double bed and was given a king with a rollout. After traveling 6 hours and arriving at midnight it was not worth an argument. Myself, husband, and 16 year old daughter slept in one king bed. Needless to say there wasn’t much sleep! I’d love to see one of you sleep on the horrible rollout bed full of hard springs. The floors felt wet, room smelt moldy. There was a tiny tv in this huge room. I asked for extra blankets knowing how horrible the rollout was going to be and we got the standard extra blanket (the itchy ones) not an extra comforter that we would have received if we got what we booked. We truly over paid. The front desk clerk was extremely rude the night of checking in and the next day. Our room didn’t even have a blow dryer. Had to wait over an hour just to get one! By then my family was in the car because we had to be somewhere. The front desk clerk acted as if she could t even hold the blow dryer for our return. She would just stare at you when you asked something other. However the hospitality lady was very friendly and tried to be as accommodating as she could. We were loved from floor 5 to 3 and it seemed like a completely different hotel. It was WILD!

We always stay at this hotel due to it's close proximity to the airport. Our meetings are usually in Vance, which is 45 minute drive and there are closer hotels, but we enjoy the ease and comfort of this hotel. The employees are always friendly and happy to assist. We linked up with the local hotel rewards program this year because we travel so much and always stay here.

The bed /box spring? was broken on one side. Kind of sunk down. We were able to sleep though. We love the restaurant, shuttle, and parking for additional days for only $10/day. Excellent rates.

We checked into room 927 around 9pm on August 28, 2024. There was no remote control to the television and the front desk was unable to secure another one, we would have to move to another room. By this time it’s 10pm and with a flight wake up call for 2am, we said never mind. Then tried to take a shower and shower didn’t work. We just washed up in the sink. Furthermore, there was not one trash can in our room.

The hotel is very nice and comfortable, the staff is very friendly and it is close to the airport, only the nearby area is not very safe for walking at night.

Very nice hotel. They are undergoing a renovation. However, it does not interrupt any part of the rest of the hotel. We were in a renovated room and it was super nice. Also, the hotel is very convenient to the airport. Breakfast was delicious!

We were not greeted when we arrived. - just stood there while staff did something on computer. Close to airport. Rooms need updates and the AC wall AC. Extremely noisy!

Property was extremely affordable as a flight was canceled. I learned you get what you pay for. Lights blinked in hallway reminder of haunted house in July. Bedroom was dirty. Bed cover ripped, and extra pair of bunk beds with dirty mattresses barely covered. Bathroom not clean. King bed mattress sank when in it. Do not recommend.

Great location near the airport with hotel shuttle. Friendly staff. Room was clean. Comfy bed. Nice pool. Good shower pressure. Still working on a punch list given recent renovations. Decent breakfast buffet. No safe in room.

Staff was not really friendly ! Room smells a bit strange. Walls are thin, feels like the neighbours are in your rooms. Playroom tables are broken. No towels available at the pool… not a good experience. We’ve been travelling for 20 days from hotel to hotel and this is the worst by far.