Comfort Suites North Charleston - Ashley Phosphate

We had no hot water in our shower for most of our stay. When we arrived the air conditioning in our room was set to 56 degrees. With the heat on high it took 12 hours just to get it up to 67 degrees and we struggled with it our whole stay. There was never anyone at the front desk. It is near the airport and highway so you do hear planes taking off and traffic but that was the least of my worries. This was probably one of my worst hotel experiences ive ever had.

People were hanging out in the halls and parking lot each night we were there, making it feel a bit uncomfortable.

The hotel was located fairly close to the airport and was also conveniently close to the freeway however there appear to be issues with termites. The first room I was in had something on the buttom of the doors that appeared to be termite damage so I requested another room and the same issues were in the other room

I travel August thru November every year for college football and this was the worst stay we have ever encountered. Entered hotel where 5 employees were hanging out. Took about 10 minutes to get service while they finished taking! Then the room started off with trying to take shower before heading to a game. Had to let water run for 10 minutes before it got warm. The shower head leaked so the water pressure was bad! Got back from game and went to restroom. When I stood to flush toilet baby roach crawling on wall!! My husband went to front desk while I packed up. The room phone was ringing. I picked it up and the receiver wouldn’t even stay connected. Went down to front desk with the phone in my hand. The front desk wanted to give me a new room! I am a property manager and know that if there is a baby roach there are adults and more babies! Staff apologized and said they couldn’t refund. I explained refund or not no way we’re staying in a room that has roaches because I do not want to carry them back. Staff gave us trash bags to put our bags in for safety. They continued that manager could issue refund and they would leave him a note! I asked for proof that I checked in and out on same day! Hotels.com contacted manager two days in a row regarding a refund! They did not foresee there being an issue with a refund due to roaches! Manger declined refund! Very poor decision for a manger to make!

Very clean, comfortable, great breakfast and affordable. Thank you Comfort Suites N. Charleston. 7 miles from the airport.

Staff was friendly but smelled of weed. The hallways and the stairwells did as well. The pool was freezing! What’s the point of an indoor pool if it is going to be freezing? This was the whole reason we rented the hotel to begin with. The cleanliness of the interior of was decent. Definitely wear your shoes because the floors were sticky feeling. People loitering in the parking lot in their cars. All and all, I wouldn’t stay here again.

Though the room was sufficient and overall clean, the hotel had a faint, dull scent that seemed to be present for the entire stay. The pool was not warm or clear during our stay, which was disappointing for our children. Compared to the nearby hotels, this one appeared to be older and less maintained on the outside. However, the staff was always friendly and would occasionally ask if things were needed or going well without being prompted. The beds were comfortable, and the children liked being near the airport, as the blue angels were flying one of the days.