Tru by Hilton Charleston Ashley Phosphate

This was one of the most beautiful property's we have stayed at! Perfect way to unwind after missed flights and connections ! Will definitely stay again

Our stay was excellent. Check in and check out was super convenient. Only two very minor things I would like to see improve are more options for breakfast and a microwave in the rooms. I will be considering Tru hotels again when I travel.

The front desk staff, namely Tonya, was phenomenal! Extremely personable and courteous; truly a memorable experience. I will most certainly stay @ TRU again in my future travels to Charleston.

I travel frequently, but this was the first time I ever felt so unsafe. We were attacked in the hotel lobby by a group of people, and the front desk staff were not trained to handle such situations. We asked them to call the police as things became dangerously tense. The front desk attendant temporarily placed us in a stairwell room to keep us safe until the police arrived. With three small kids, it was our only option, and we stayed there for over half an hour until help came. The police did a great job, and we're grateful they helped us leave safely. It's incredibly unsafe place. Despite not spending the night, the hotel refused to refund our money claiming they aren't responsible for incidents not directly caused by them. We ended up staying elsewhere, which was a vast improvement. No money in a world worth more than life and safely of children. I strongly advise against staying there, especially if you have children with you. Please stay safe! Do research about the area! Horrible experience!

Short distance from highways and airport.

I was traveling with pet. That was main consideration in booking. Too tired to walk to restaurant. Snacks were just ok. Problems with squeeze soaps in bathroom. Bed and shower were good. If I am not traveling with a pet I’d rather stay at another motel/hotel.

My problem was not the hotel. My problem is you, Expedia/travelocity. I needed a room cancellation for reasons I had no control, namely my original flight was delayed long enough so I couldn’t make my connecting flight. I ended up in charlotte not Charleston. Despite using a real phone number to try to reach you to cancer my hotel in Charleston, I wasted an hour on one of your endless loops. I won’t be booking through you again.

Nice new and modern hotel for travelling

We've stayed at this hotel a few times now, and it is definitely one we plan to return to. Check-in was perfect, the rooms are well-designed, breakfast is plentiful, and location is great. Definitely like the TRU brand and look for these whenever we travel.

We picked this hotel at the last minute while traveling to Charleston to get in a cruise ship. The rate was low and we thought it was going to be a budget motel. This was a great find. Cleaning, modern facility with great amenities, a super breakfast and friendly staff. A