1/29

Embassy Suites by Hilton Columbia Greystone

3 1/2 star rated hotel
7/10
(1153 verified Hotels.com guest reviews)
See real reviews (43)

generated by AI based on family reviews

Overview

The Embassy Suites by Hilton Columbia Greystone offers spacious suites, a well-regarded breakfast, and a complimentary evening drinks reception, which are frequently praised by guests. However, the hotel also receives criticism regarding cleanliness issues in rooms and outdated facilities, with several reports of stained bedding, dirty bathrooms, and malfunctioning equipment. Parking fees are also a recurring point of contention, as guests often find it unexpected given the hotel's description. While the breakfast is a highlight for many, some find it lacking compared to other Embassy Suites locations.

About the hotel

Nearby attractions

Located in Columbia, Embassy Suites by Hilton Columbia Greystone is near the airport. Soda City Market and Columbiana Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Congaree Creek Heritage Preserve and Three Rivers Greenway. Riverbanks Zoo and Garden and EdVenture Children's Museum are also worth visiting. Discover the area's water adventures with kayaking and sailing nearby, or enjoy the great outdoors with hiking/biking trails.

Popular amenities

Parking

Onsite parking includes off-street options
Self parking on site (USD 10.00 per day; includes in/out privileges)
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: WiFi (USD 9.95 per night), Wired Internet (surcharge)
Available in some public areas: WiFi (USD 9.95), Wired Internet (surcharge)

Food and drink

1 bar
1 restaurant
Coffee/tea in common area(s)
Free continental breakfast available 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
Free daily reception
Room service available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Wedding services

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

Fitness center
Indoor pool

Conveniences

ATM/banking services
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Grocery/convenience store
Vending machine

More

Designated smoking areas
TV in lobby
map

Reviews that mention...

Hotel Reviews

for Embassy Suites by Hilton Columbia Greystone
star-fullstar-fullstar-fullstar-emptystar-empty

3 out of 5 stars

43 reviews

Review data

5 star reviews

14%

4 star reviews

23%

3 star reviews

19%

2 star reviews

19%

1 star reviews

26%

We have selected a sample of reviews which reflect what travellers have said about Embassy Suites by Hilton Columbia Greystone

Showing 1 - 10 of 43 reviews

Latest reviews (43)

S

Sharon

28 Sept 2024 - 29 Sept 2024
reviewed on hcom

2 out of 5 stars

I ONLY stay at the Embassy for the omelet station. It’s what make up for the price as I am a solo traveler and don’t require the space. No omelet station available and the breakfast looked like an Army ration meal. I wouldn’t feed it to my dog.
C

Cyndi

29 Jun 2024 - 1 Jul 2024
reviewed on expedia

5 out of 5 stars

Very nice property. Fabulous made to order breakfast on sight. Staff working that area are super efficient and keep the area clean and tables readily available. I was surprised by the $10 parking fee
J

Jonice

29 Jun 2024 - 30 Jun 2024
reviewed on expedia

2 out of 5 stars

Outdated and Overpriced As a family of five (2 adults and 3 kids ages 7, 10, and 11), we've stayed at multiple Embassy Suites across the United States. This location is by far the dirtiest and most outdated we've ever encountered. The room was spacious enough for our family, which is the primary reason we choose this brand. However, the pull-out sofa cushions in our room were so worn and flat that it was uncomfortable. While we did use the pull-out portion, the hinges were so damaged that we couldn’t fold it back in. The bathroom was dirty, with dust, hair, and what appeared to be food behind the handles and faucet at the sink. There was dried food on the wall near the coffee maker, and the mattresses and duvet had large brown stains. The stains were in different areas, so I can't confirm if the duvet was reused, but it was gross nonetheless. Although the property is listed as non-smoking, large groups of smokers often gather outside the doors, many smoking marijuana, which means one has to walk through smoke to enter the building. This is especially true at the side door near the pool. The pool hours have apparently recently changed, based on the makeshift sign on the door. The current hours are 7 am to 8 pm, which seems quite early and unusual. Overall, we would not return and suggest that patrons look elsewhere. The price for rooms at this location is not justifiable, nor is the additional $10 being charged for parking per night. Complete remodel needed fast!!
C

Carla

25 Jun 2024 - 28 Jun 2024
reviewed on expedia

1 out of 5 stars

Dirty sheet, dirty and smelly carpet, smelly room. Old furniture, dirty vent, we could hardly feel the AC. $10 × every day for parking in the parking lot. That they didn't inform us about. Would Not Recommend!
T

Tara

16 Jun 2024 - 17 Jun 2024
reviewed on hcom

2 out of 5 stars

Older, outdated hotel with an unpleasant odor. Pool closes early, much to our children’s disappointment! And, they CHARGE FOR PARKING. Very surprised and dismayed at this seemingly petty fee, as the parking lot is not a premium commodity there.
J

Joshua

11 Jun 2024 - 14 Jun 2024
reviewed on expedia

1 out of 5 stars

Was charged for parking and was never told I would be and rooms are dark and very outdated would not recommend
J

James

29 Apr 2024 - 30 Apr 2024
reviewed on hcom

4 out of 5 stars

I stayed at the Embassy Suite Monday 29-30th,I don’t no the name of the lady that check me in i received my key card didn't me about the amenities that they have about the drinks nor the breakfast which I new from being there from last year I asked about the destination fee she says that what is,I feel that something the CEO came up with extra charges and parking fees,I didn't see any cameras nor security more fees for CEO I usually go to the one in Jacksonville but this was closer it makes people don't want to travel also I noticed they was given out water in bags that afternoon I ask the lady at the front desk about it she said it was for special tiers I told her I received water last year so she give it to me there was a lady text me later that afternoon asking me about my room I told her it was great
K

Karen

30 Apr 2024 - 2 May 2024
reviewed on expedia

5 out of 5 stars

Loved the cocktail hours where they supply two drinks per night per guest. Rooms were spacious, ours had a leaking toilet but they sent engineer to repair it. Did not like having to pay daily parking fee. Breakfast buffet was excellent.
J

Joselyn

29 Apr 2024 - 30 Apr 2024
reviewed on expedia

4 out of 5 stars

Room was very clean. Hotel was experiencing lots of construction. Construction workers were getting Door Dash food delivery items in the hotel parking lot in the evening. The hotel revolving door was being repaired. Work completed before trip ended.
M

Matt

23 Apr 2024 - 24 Apr 2024
reviewed on expedia

5 out of 5 stars

Good for business travel.
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