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Holiday Inn Des Moines-Airport/Conf Center, an IHG Hotel

3 star rated hotel
8.2/10 Very Good
(484 verified Hotels.com guest reviews)
See real reviews (22)

generated by AI based on family reviews

Overview

The Holiday Inn Des Moines-Airport/Conf Center receives mixed reviews. While many guests praise its incredibly convenient location across the street from the airport and the reliable 24/7 shuttle service, some experiences have been less positive. Guests consistently highlight the friendly and helpful staff, and the efficient, made-to-order breakfast is a plus point for many. However, some visitors report issues with room cleanliness and a lack of bar and restaurant service on certain days, as well as issues with parking and late check-out. The large pool area is a highlight for families.

Guest highlights

24/7 airport shuttle
Helpful staff
Made-to-order breakfast
Large pool area

About the hotel

An indoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.

Nearby attractions

Holiday Inn Des Moines-Airport/Conf Center, an IHG Hotel is located in Greater South Side, a neighborhood in Des Moines, and is near the airport. Margo Frankel Woods State Park and Gray’s Lake Park reflect the area's natural beauty and area attractions include Blank Park Zoo and Better Homes and Gardens Test Garden. Looking to enjoy an event or a game while in town? See what's happening at Principal Park or Wells Fargo Arena. Spend some time exploring the area's activities, including golfing.

Popular amenities

Parking

Airport shuttle on request
Free 24-hour roundtrip airport shuttle
Free area shuttle up to 2 miles
Free self parking on site
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
Coffee/tea in common area(s)
Cooked-to-order breakfast available for a fee 6:00 AM–9:00 AM on weekdays and 7:00 AM–9:00 AM on weekends: USD 10.00 per person
Room service available

Guest services

24-hour front desk
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Things to do

24-hour fitness center
Billiards/pool table
Indoor pool
Spa tub

Outdoor

Garden
Outdoor furniture
Picnic area
Pool sun loungers
Pool umbrellas
Terrace

Conveniences

ATM/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Vending machine
map

Reviews that mention...

Hotel Reviews

for Holiday Inn Des Moines-Airport/Conf Center, an IHG Hotel
star-fullstar-fullstar-fullstar-emptystar-empty

3.5 out of 5 stars

22 reviews

Review data

5 star reviews

55%

4 star reviews

9%

3 star reviews

9%

2 star reviews

9%

1 star reviews

18%

We have selected a sample of reviews which reflect what travellers have said about Holiday Inn Des Moines-Airport/Conf Center, an IHG Hotel

Showing 1 - 10 of 22 reviews

Latest reviews (22)

T

Tim

15 Sept 2024 - 20 Sept 2024
reviewed on hcom

1 out of 5 stars

Management really should take lesson on how to resolve situation when it comes to what you were told in writing at booking and did not deliver. Very unfriendly and would not recommend at all . Booked through Hotels.com and was told breakfast was included and received confirmation in writing. Would not have stayed for five nights if this was not included. Had many other choices but expected Holiday Inn to be better choice, was very wrong. First room that was given to me was dirty and had to change rooms. No one apologized or even communicated to me. I know that I will never stay in a Holiday Inn again and I travel a lot.
K

Kent

15 Sept 2024 - 16 Sept 2024
reviewed on hcom

5 out of 5 stars

The staff member that checked us in was excellent. We really liked the shuttle driver. We would definitely stay again.
m

mike

4 Aug 2024 - 5 Aug 2024
reviewed on hcom

5 out of 5 stars

The staff was amazing. We had rented a hotel on another property and it was rundown so we canceled and came there. They gave us a great room next to the pool. We extended our stay one more night because our flight was canceled if I’m ever in Des Moines area again I will always stay there.
E

Ethan

25 Jul 2024 - 26 Jul 2024
reviewed on orbitz

5 out of 5 stars

Easy access from airport. Good food and people.
C

Carrie

23 Jul 2024 - 24 Jul 2024
reviewed on hcom

2 out of 5 stars

We absolutely love this hotel, and stay often due to the convenience of the airport across the street, and the shuttle service the hotel provides. Our room this time smelt bad, not your usual get the air going cause it’s musty, but it was funky. Other than this one smelly experience, the hotel is phenomenal, and I would recommend it to anyone!
S

Stephen

12 Jun 2024 - 13 Jun 2024
reviewed on expedia

3 out of 5 stars

Nohing unique only thing going for it is very close to airport and big pool area in center with Hotel surrounding it
T

Tiffany

1 Jun 2024 - 2 Jun 2024
reviewed on expedia

3 out of 5 stars

Pool area was a great plus for kids, nice and close to airport!
C

Cindy

16 May 2024 - 17 May 2024
reviewed on expedia

5 out of 5 stars

Staff was helpful. Atrium was a fun atmosphere. Parking and location to the airport was convenient. A bit of early 1980's feel, but well kept up and atrium getting some renovation at time we were there. Print center available. Overall, I would stay there again
S

Susan

18 Jan 2024 - 19 Jan 2024
reviewed on expedia

5 out of 5 stars

The staff were very helpful and friendly. The 24/7 airport shuttle service "on demand" was extremely convenient, especially for a very late night arrival. The in-hotel cafe was very efficient with fresh made-to-order breakfasts. Everything was wonderful and worry-free. Highly recommend this hotel for any airport stay!
S

Steven

1 Oct 2023 - 2 Oct 2023
reviewed on hcom

1 out of 5 stars

There were no bar or restaurant available on Sunday. How ridiculous is that. Had to take a taxi to have food and drink.
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