Hilton Garden Inn Fort Wayne

The main lobby entrance was caution-taped off. We had to use a side door to access the lobby which had no working A/C. We arrived at 2:20 and asked if it would be possible for an early check in (check in is at 3). Was told no, which was fine. Went back in at 3 to be told the room still wasn’t available and they would let us know when it was. They said they had to be told by the housekeeping supervisor that we could get in. We were traveling with a baseball group so there was a full-lobby waiting for rooms. I think we were finally given room keys around 3:30. My card was ran twice… I was told the first time it was for incidental ($25) but it was really ran for the full price of the room again. Then I was asked for it to be ran again for incidental. I refused to provide my card again then was advised yes it had been ran, for the full amount. It was corrected by the evening time, thankfully. The pool had way too much chlorine, you could hardly sit in the pool area without burning eyes. The room was nice, no complaints other than they provided two towels for a 4 person occupancy room. I had no issue getting two more towels from the front desk.

Staff was great and friendly. The rooms were nice and clean. The beds were actually pretty comfortable even! The only disappointment was the hot tub was down. That was a big reason we booked this particular hotel. The parking is kind of small and a little confusing but manageable. Our stay would have been perfect had the hot tub been working.

Nice hotel. Cramped parking.

The parking was free. The pool was good and clean. The room was very clean and comfortable. The service was quick and pleasant.

My complaints are mostly about the room we were given. It was directly across the hall from the pool. If you like the smell of chlorine and the sound of squealing children, great. If not, you’re in trouble. The walls are not incredibly thick, so you can hear the sound of freeway, as well as Hacking Harry and Harriet in the room next door. Our bathroom door would close part way, and then would stick on the floor, making us use brute force to shut it. When we mentioned it to the front desk, a staff member walking by said, “Oh, you must have been in 117.” If they know it’s an issue, why give us that room?? There was also some sort of block party in the parking lot. Odd experience.