Holiday Inn Express Hotel & Suites Fort Myers East - The Forum, an IHG Hotel

My flight got in early and the desk staff was able to get me in right away. Thats about the only positive thing. A/C wasnt working properly, hair stuck to the walls mostly in the bathroom, bathroom doors were rusty and there were many stains on the floor. Top it off after i got back to my room from a very long day of meetings and running around I found cockroaches in my room. Also found stains on the sheets that looked fairly fresh. Couldn't get into a new room so I had to stay in the same infested room. I was told by one desk clerk they would refund my trip, that has not happened and I left the next day and just ate the cost. Would not recommend this location if there are other options.

The room was filled with roaches. It was absolutely disgusting. Then there was no other room like the one I had reserved. So I couldn't even be moved to a clean one. That of course ruined the entire stay, as I needed that specific type of room, and had to cancel the entire week's travel.

Our stay was enjoyable. Friendly staff, clean rooms, free breakfast. Location and parking

We stayed a week, 5 days longer than expected. The staff was amazing, well trained and friendly. Close to airport, good breakfast. They clean your room every 5 days supposedly, but not one time the week we were there. You put your dirty towels outside and they replace them. The beds were great, carpet needed spot cleaning.

The staff was helpful, especially Aubra who assisted us with getting into our room early, and with the computer glitches in the business center. The women who took care of the room did not change the sheets every day,did not empty the baskets or the ice bucket, vacuum the room, and did not bring adequate towels and bathroom supplies, even after we notified the staff at the desk. The location was so convenient to the airport and to all of our destinations in Ft. Myers that we definitely would stay there again. Also close to restaurants and shopping areas.

The hotel was nice, newer, clean and staff was really great. It has a small but nice pool that was supposed to be heated to 84 degrees but it was more like 64...FREEZING. I suspect the heater wasn't working but since it was mid-February and gets cold at night, it can be expected. The free breakfast was actually kind of nice, much better than expected. Overall, it's a very good business/traveler hotel and would definitely stay again.