Candlewood Suites Grand Rapids Airport, an IHG Hotel

I had to switch to 3 rooms because the curtains do not close all the way and there are parking lot lights that blare in, then the next room did not have a TV that worked, the last room also had light issues but I was not willing to change rooms again. It was clean, but the room was noisey because of the furnace coming on and off.

This hotel is in need out a major upgrade. It’s tucked away in the back of a parking lot, lighting of the sign was non-existent. The inside area was clean, but dated. The staff was real nice and very friendly. The rooms were clean, but very much in need of upgrading. The pool was a hot mess, displaying a picture online of a hot tub, then seeing that the hot tub had been tiled over. The door to get out of the pool area didn’t work and there are no signs indicating that a red button (that appears to be for emergencies), needs to be pressed and held for the door to unlock. The halls smelled of cannabis and a nasty fish scent. I was not at all impressed with the hallways and elevator areas. Also, there was no hot breakfast as it states online and the kitchen had no stove, as I was told by the front desk. So, the food items I had purchased to heat in the oven, went right in the trash. Again, friendly staff, but lousy location and terrible amenities.

Candlewood Suites is very convenient if traveling through Gerald Ford International Airport. My room was very neat and clean and very reasonably priced. There was a slight issue upon arrival with my reservation, however, the manager very quickly and cheerfully resolved the matter. Very nice one night stay.

Very nice facility. We stayed the night before an early flight out. The shuttle driver was right on time and very polite. Only thing we didn’t expect was the daily charge for leaving our car there.

The first room they checked me into did not have a functioning toilet. Of course you don't discover that until you have used it. They did promptly change me to another room. One of the reasons I chose this hotel is the airport shuttle beginning at 4 am. The shuttle never showed up and the front desk was unable to contact the driver. I ended up getting a Lyft ride at 5 am and barely made my flight on time. Also, it cost me an additional $20 due to the lack of the shuttle. I had reminded them of my need for the 4 am shuttle when I checked in and again at 3:45 am. Very disappointing is the nice way to put it.

Doors slamming and people yelling and arguing all night. I was catching a 6:00am flight and got no sleep. Never again.

Quiet and clean. Great for extended stay, however we only needed overnight. Shuttle to and from airport was extremely convenient!

Airport transfer

Upon entering we were greeted with a sign that said the pool was closed, not a great start. Sadly it went downhill from there. When I arrived at the desk to check in after a Long day of travel I was notified that they did not have any rooms available. Mind you I made reservations on line several weeks in advance. I never received a call to notify me of the issue with them over booking. The situation was taken care of poorly by the staff, terrible customer service.

We had booked two queens and received one king instead. I was told the a/c didn't work in the rooms with the two queens. There was 4 of us, my husband, my children and myself. I had to go buy a pack n play, then put 3 of us in a bed. The next night, our keys decided not to work. We had to replace them 3 times! One time the lady threw the key at me! She said it was an accident but why else would a key fly at me. The entire place smelled. The pool was closed, which upset my kids very much and there was a dog barking in a room next to us. Never again