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Comfort Suites Airport

2 1/2 star rated hotel
7.8/10 Good
(615 verified Hotels.com guest reviews)
See real reviews (41)

generated by AI based on family reviews

Overview

Comfort Suites Airport receives mixed reviews. While guests consistently praise its convenient location near the airport and the helpful staff, concerns about cleanliness and maintenance are frequently raised. The airport shuttle service is also inconsistent, with many reports of it being unreliable or unavailable outside of certain hours. The hotel offers a complimentary breakfast, though its quality is noted as inconsistent. Rooms are described as comfortable but basic, with some showing significant signs of wear and tear. While parking is available, its adequacy is questioned, especially during peak periods.

Guest highlights

Helpful staff
Convenient location to the airport
Complimentary breakfast

About the hotel

Nearby attractions

Located in Alcoa, Comfort Suites Airport is near the airport. Palace Theater and Capitol Theatre are cultural highlights, and travelers looking to shop may want to visit Foothills Mall. Check out an event or a game at Neyland Stadium, and consider making time for 411 Biker Depot, a top attraction not to be missed.

Popular amenities

Parking

Extended parking on site (surcharge)
Free 24-hour roundtrip airport shuttle
Free self parking on site
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Food and drink

Coffee/tea in common area(s)
Free self-serve breakfast available daily 7:00 AM–9:30 AM

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Accessible bathtub
Assistive listening devices available
Braille signage
Elevator
Handrails in hallways
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Pool hoist on site
Roll-in shower (select rooms)
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

Fitness center
Indoor pool

Outdoor

Pool sun loungers

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Vending machine
map

Reviews that mention...

Hotel Reviews

for Comfort Suites Airport
star-fullstar-fullstar-fullstar-emptystar-empty

3.5 out of 5 stars

41 reviews

Review data

5 star reviews

37%

4 star reviews

17%

3 star reviews

27%

2 star reviews

15%

1 star reviews

5%

We have selected a sample of reviews which reflect what travellers have said about Comfort Suites Airport

Showing 1 - 10 of 41 reviews

Latest reviews (41)

M

Michelle

11 Sept 2024 - 12 Sept 2024
reviewed on hcom

5 out of 5 stars

Job was very helpful upon check-in, arranging for the airport shuttle to pick us up at 6:00 am the next morning. The room was comfortable and equipped with everything needed for an overnight stay. The bathroom was clean and towels were plentiful, but the fixtures are starting to show some wear. We were able to safely leave our car there for three nights while we made a quick weekend visit to New England.
D

Danette

2 Sept 2024 - 3 Sept 2024
reviewed on hcom

3 out of 5 stars

The staff, licati to airport was excellent. Rooms were clean but the heavy use of freebreeze was vey overwhelming, this indicates a need to cover up unpleasant odors. The bathroom and parts of the room were needing repair. The beds were clean and comfortable. There were cockroaches we spotted and killed in the bathroom. Thus the reason I am giving this a poor rating. The Staff was very nice, courteous, and friendly and give them a 5 star or higher rating.
R

Rosa

11 Jul 2024 - 12 Jul 2024
reviewed on expedia

3 out of 5 stars

No transportation to and from the airport was available.
C

Charles

7 Jul 2024 - 8 Jul 2024
reviewed on expedia

1 out of 5 stars

They did not have an airport shuttle as advertised. The pool was closed for maintenance. We ended up going to a different hotel.
C

Cathy

20 Jun 2024 - 21 Jun 2024
reviewed on expedia

4 out of 5 stars

The front desk was really kind and understanding that we would be arriving later than expected and allowed the kids a little extra time in the indoor pool after the posted closing time. The hotel is a little on the outdated side and a couple of questionable people were hanging around outside but were not there too long. Overall, it met our needs - travelling to the Georgia Aquarium with 4 teenage grandchildren - for one night! We would stay here again. Easy to get to the downtown attractions ...
L

Laura

17 Jun 2024 - 18 Jun 2024
reviewed on expedia

5 out of 5 stars

Access to airport. Complete breakfast Helpful staff
G

Gail

20 Jun 2024 - 23 Jun 2024
reviewed on expedia

3 out of 5 stars

The staff were friendly and helpful. Every convenient to airport. The room and bathroom are in need of updating. Breakfast was typical, but a breakfast cafe would have been awesome, Parking lot needs to be repaved.
S

Steven

10 May 2024 - 13 May 2024
reviewed on expedia

3 out of 5 stars

Typical hotel that’s close to the airport. Has a breakfast bar and a pool
R

Ralph

17 Apr 2024 - 18 Apr 2024
reviewed on hcom

5 out of 5 stars

Quick over night. Close to the airport
M

Michelle

29 Mar 2024 - 30 Mar 2024
reviewed on orbitz

2 out of 5 stars

There was black stuff on the caulking of the bathtub which looked like mold. We did not use the shower because we were just staying overnight on our way through to final destination. There was a smoke detector chirping about every 60 seconds in the hall outside our room. I called the front desk and they said they’d take care of it when they got back from taking someone to the airport. It was never taken care of and was still chirping in the morning when we left. The worst part was about 3 in the morning someone tried to get into our room. It woke me up and I figured someone just was drunk and had the wrong room. About 5 minutes later they tried again. I got up and tried looking through the peep hole but couldn’t see because it was so dirty. My husband got up and went to the door. About 5 minutes later they tried to get in again. My husband pounded on the door and yelled that this was not their room and if they came back he’d be calling the cops. We had 4 children in our room and we were all afraid.
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