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- Tru by Hilton Alcoa Knoxville Airport
Tru by Hilton Alcoa Knoxville Airport
2 1/2 star rated hotel
8.6/10 Excellent
(477 verified Hotels.com guest reviews)
See real reviews (24)
generated by AI based on family reviews
Overview
The Tru by Hilton Alcoa Knoxville Airport is praised for its convenient location, immediately adjacent to the airport, and for its friendly and helpful staff. Guests frequently mention the ease of access to and from the airport via the shuttle service, which is often highlighted as excellent, though some reported issues. The hotel is described as clean, and while some issues with room cleanliness have been noted, this is not a universal experience. Many appreciate the breakfast and lobby area, finding them pleasant and well-maintained. However, please note that there have been reports of inconsistencies in room condition, and issues with the airport shuttle service and room maintenance.
Guest highlights
Excellent and convenient airport shuttle service
Exceptionally friendly and helpful staff
Clean and comfortable rooms (although some inconsistencies reported)
Convenient location, immediately adjacent to the airport
About the hotel
This smoke-free hotel features a fitness center, a business center, and a 24-hour front desk. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a front-desk safe.
Nearby attractions
Tru by Hilton Alcoa Knoxville Airport is located in Alcoa. Knoxville Riverboat Company and Dead Horse Lake Golf Course are worth checking out if an activity is on the agenda, while those looking for area attractions can visit 411 Biker Depot and University of Tennessee Gardens. Looking to enjoy an event or a game while in town? See what's happening at Neyland Stadium or Thompson–Boling Arena.
Popular amenities
Parking
Free self parking on site
Onsite parking includes off-street options
Wheelchair-accessible parking and van parking available
Wifi
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food and drink
Free on-the-go breakfast
Guest services
24-hour front desk
Accessibility
Braille signage
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible van parking
Things to do
Fitness center
Conveniences
Elevator
Front-desk safe
More
Smoke-free property
Reviews that mention...
Hotel Reviews
for Tru by Hilton Alcoa Knoxville Airport
4.5 out of 5 stars
24 reviews
Review data
5 star reviews
- 62%
4 star reviews
- 25%
3 star reviews
- 4%
2 star reviews
- 4%
1 star reviews
- 4%
We have selected a sample of reviews which reflect what travellers have said about Tru by Hilton Alcoa Knoxville Airport
Showing 1 - 10 of 24 reviews
Latest reviews (24)
L
Lisa
21 May 2024 - 22 May 2024
reviewed on orbitz
4 out of 5 stars
I liked that the hotel was close to the airport and offered shuttle services to and from the airport.
B
Bruce
30 Jun 2024 - 1 Jul 2024
reviewed on orbitz
5 out of 5 stars
Great property close to Knoxville airport. Front staff were friendly and helpful. Would stay there again.
C
Chad
23 May 2024 - 25 May 2024
reviewed on expedia
5 out of 5 stars
Immediate access to airport. Many restaurants within walking distance. Staff extremely customer focused.
J
Jack
15 Apr 2024 - 16 Apr 2024
reviewed on expedia
5 out of 5 stars
Nice clean hotel with super friendly staff. We booked their airport shuttle for a 0345 departure. We arrived at the counter and were informed the shuttle driver was sick. They pre ordered a ride share driver who was waiting for us. Excellent service.
J
John
11 Apr 2024 - 12 Apr 2024
reviewed on expedia
5 out of 5 stars
Very handy to airport. The shuttle service was excellent.
J
Jimmy
18 Mar 2024 - 19 Mar 2024
reviewed on expedia
5 out of 5 stars
Friendly helpful staff. Super close to the airport.
K
Karen
21 Mar 2024 - 22 Mar 2024
reviewed on hcom
5 out of 5 stars
Super convenient to airport.
Love the breakfast and lobby area.
The 24/7 coffee and tea super nice.
k
kristie
2 Feb 2024 - 3 Feb 2024
reviewed on expedia
5 out of 5 stars
Close to the airport and clean
B
Benjamin
13 Dec 2023 - 14 Dec 2023
reviewed on hcom
5 out of 5 stars
Place was as expected when staying at anything associated with Hilton. Had an issue with the airport shuttle and the hotel phones were down. I didn't expect anything, but they quickly made it right and we're very apologetic. I would definitely stay here again. My child also loved that they had a nice modern lobby area with pool table and other games.
K
Kendra
20 Nov 2023 - 21 Nov 2023
reviewed on expedia
4 out of 5 stars
Was ok...but I chose this property based on cleanliness rating...wasn't a big fan of the moth that was lacquered onto the floor with the guts of it smooshed all over nearby...it was about a half dollar size 3-dimensional pile of guts. No way someone cleaning should have missed it. Shade wouldnt shut so had to sleep with streetlights glaring through the window unless i wanted to get dressed again and ask for maintenance to come at 1 AM. So i say ok, but not great. Convenience to airport was excellent though.
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