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paul
3 Sept 2024 - 5 Sept 2024
reviewed on hcom
2 out of 5 stars
Where to start-you have to drag your luggage through the only entry door only to find out you have to walk through the dining/bar area to a check in desk that looks more attached to the restaurant rather than the hotel. It looks like they remodeled with attention to the bar and restaurant area then realized they forgot they about hotel check ins. We travel with animals and they advertise as pet friendly, they are not.
The night clerk is most unfriendly. We checked in late around 08:00 Pm then left to dine somewhere. Not much around that area for that. We were gone about an hour and a half. When we got back a member of the staff said they had complaints about our dogs barking. Apparently instead of calling us they went and knocked on the door. Well if you want to hear barking then knock on a door with dogs on the other side and their humans not present. We were then told our animals could not be in the hotel unless we were with them. Our dogs bark for a minute when we leave then are quiet unless something gets them going (like knocking on the door). I never figure out why they ran the only entry right through the middle of the restaurant/bar. So if you have to take the animals outside you have to walk them through people having a dining experience. Confusing. I paid for 2 nights but moved to the Hyatt Place rather than spend the 2nd night there even with no refund. Never have had a problem at the Hyatt through dozens of stays with my animals.
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MARIE
6 Jun 2024 - 7 Jun 2024
reviewed on expedia
5 out of 5 stars
I really liked the decorations on the outside of the hotel. Cute! Whimsical! I also liked the easy access parking.
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Theresa
7 May 2024 - 8 May 2024
reviewed on hcom
5 out of 5 stars
What an amazing hotel! We were traveling through and wish we had an excuse to stay longer. Everything was gorgeous which is important to us. And very clean, also important to us. I loved the attention to details and the friendliness of all the staff to make sure we had what we needed. The icing on the cake was that the restaurant served a delicious brunch till 2pm on a Wednesday which was a life saver for us late risers. I barely ever write a review but this hotel is exceptional!
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Douglas
4 Apr 2024 - 5 Apr 2024
reviewed on expedia
4 out of 5 stars
Very nice hotel near Rupp arena. The staff was fantastic and could not have been friendlier or more accommodating. They really made the stay better. Rooms were large and comfortable. Gym was fine and had bikes, treadmills and free weights. Easy parking. Very good restaurant and delicious creative cocktails.
Only negative was the bathrooms. They were very dated and very small. It wasn't a huge issue but was something that was noticeable.
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Michael
18 Nov 2023 - 19 Nov 2023
reviewed on expedia
5 out of 5 stars
This is a very unique hotel! Very spacious and classy, updated decor! We were here for a wedding that was actually next door, but read all of the reviews and you guys, although more expensive were definitely well worth it! Our daughter m, grandkids and numerous family members were at another hotel with no refrigerator and you guys had a very classy refrigerator which included the freezer as well. This is always handy when traveling with medication‘s needing refrigerated. The only thing I would recommend is microwaves… loved the room layout with 2 large screen TVs.
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Lori
10 Nov 2023 - 11 Nov 2023
reviewed on expedia
1 out of 5 stars
Pretty hotel but beware there is much crime there! Our vehicle was broken into with damage and loss of items. The hotel is aware this happens on a WEEKLY basis according to police. The hotel instructed where to park for overflow parking because their parking lot holds about 20 vehicles only! I do NOT recommend staying there as they refuse to put cameras in according to police and the hotel knows it is an issue.
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Gabrielle
10 Oct 2023 - 11 Oct 2023
reviewed on expedia
5 out of 5 stars
Cool hotel with great paintings on the outside wall. Easy parking, easy check in, and just a few miles from Rupp. Cute and eclectic. Rooms were super spacious! Would def stay again!
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Ronnie
6 Sept 2023 - 7 Sept 2023
reviewed on expedia
5 out of 5 stars
We have the opportunity to visit many hotels and 5-star resorts, and We must say this was as close to a 5-star hotel as possible for a small Hotel. It is a small family-owned property nestled next to a very large hotel. I must admit we were drawn to the larger hotel at first sight and as we were preparing to reserve a room, we spoke to guest leaving the large hotel for their evening meal. The reservation clerk of the larger hotel stated they only had queen beds available which was the main cause of us considering the Elwood which we are so happy we stayed with this family. The Elwood is Friendly, Quiet and Clean with spacious room. We loved the signature red retro refrigerators in the rooms and the story about Elwood the Horse and its owner. The property has a restaurant on the first floor and again, we must say it was delightful. They had local entertainment which held up to the Kentucky vocal experience. We just can't say enough good things about this Hotel. If you're in the area, please consider staying with this Hotel family. You will not be disappointed. We weren't! We stayed one night the first visit and another night on our way back home which took us quiet a few miles off our scheduled trip. But it was well worth it to pull up in the parking lot knowing we were going to have an excellent experience and a comfortable night's sleep. as a disclosure, we do not normally leave reviews for hotels but felt this gem must be acknowledged for its charm.
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Anthony
3 Oct 2023 - 4 Oct 2023
reviewed on hcom
5 out of 5 stars
For coming in late from the Lexington airport it was very good to be able to be received at check in after midnight. Room was clean, spacious and very comfortable.
Service was excellent
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Kendra
24 Sept 2023 - 27 Sept 2023
reviewed on hcom
5 out of 5 stars
The hotel is simply gorgeous and comfortable from the moment you pull into the parking lot.
The food at the FiddleTree was amazing 10/10