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- Sheraton Gateway Los Angeles Hotel
Sheraton Gateway Los Angeles Hotel
4 star rated hotel
8.2/10 Very Good
(6740 verified Hotels.com guest reviews)
See real reviews (907)
generated by AI based on family reviews
Overview
The Sheraton Gateway Los Angeles Hotel provides a convenient base for travellers near LAX airport, with many praising its proximity and the frequent shuttle service. Guests appreciate the comfortable rooms and beds, and find the staff friendly and helpful. The hotel's bar and restaurant are noted for their late hours, catering to those arriving late or leaving early. However, reviews also highlight some inconsistencies. Some guests have experienced issues with cleanliness, including stained carpets and unpleasant smells, and the high cost of parking is frequently mentioned as a drawback. The hotel's air conditioning has also been noted as problematic in some reviews.
Guest highlights
Frequent and convenient airport shuttle
Comfortable rooms and beds
Friendly and helpful staff
Bar and restaurant open late
About the hotel
Nearby attractions
Sheraton Gateway Los Angeles Hotel is located near the beach and in an area with good airport proximity. Santa Monica Pier and The Grove are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Venice Beach and Santa Monica Beach. Looking to enjoy an event or a game? See what's going on at SoFi Stadium or Kia Forum. Spend some time exploring the area's activities, including golfing.
Popular amenities
Parking
Airport shuttle at scheduled times
Free 24-hour roundtrip airport shuttle
Onsite parking includes off-street options
Valet parking on site (USD 63 per day)
Wheelchair-accessible parking and van parking available
Wifi
Available in some public areas: Free WiFi
Food and drink
1 bar
1 restaurant and 1 coffee shop/cafe
To-go breakfast available for a fee daily 6 AM–11:00 AM: USD 24 per person
Guest services
24-hour front desk
Concierge services
Dry cleaning service
Housekeeping (on request)
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services
Accessibility
Accessible bathroom (select rooms)
Assistive listening devices available
Elevator
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Low-height door lock
Low-height electrical outlets in bathroom
Low-height view port in door
Roll-in shower (select rooms)
Transfer shower
Valet for wheelchair-equipped vehicle
Visual fire alarm
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Things to do
24-hour fitness center
Heated pool
Outdoor pool
Outdoor
Free pool cabanas
Outdoor entertainment area
Outdoor furniture
Pool sun loungers
Conveniences
Ballroom
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Grocery/convenience store
Reception hall
Vending machine
More
Renovated entire property - August 2016
Smoke-free property
TV in lobby
Reviews that mention...
Hotel Reviews
for Sheraton Gateway Los Angeles Hotel
4 out of 5 stars
907 reviews
Review data
5 star reviews
- 49%
4 star reviews
- 26%
3 star reviews
- 11%
2 star reviews
- 8%
1 star reviews
- 7%
We have selected a sample of reviews which reflect what travellers have said about Sheraton Gateway Los Angeles Hotel
Showing 1 - 10 of 907 reviews
Latest reviews (907)
J
Jerry
19 Oct 2024 - 20 Oct 2024
reviewed on hcom
5 out of 5 stars
My family and I arrived at the hotel a bit early and were a little dismayed upon being told that the early check-in was a significant amount of money. We had just come from a cruise line and could not control our arrival time at the hotel thus we ended up there early. It was it was too bad that we were not able to check in early without having to pay ridiculous amount of money for being there sooner. If the room had been ready, there should not have been an issue for check-in. My future travel plans most certainly will involve further investigation Into a hotel‘s policies before booking as it makes it just that much more expensive to travel.
K
Kenneth
27 Sept 2024 - 28 Sept 2024
reviewed on hcom
4 out of 5 stars
Close to the airport is what we wanted. Caught a cruise in morning. Great except the mandatory 20% in the bar. Ridiculous.
F
Freddy
21 Oct 2024 - 22 Oct 2024
reviewed on hcom
4 out of 5 stars
Other than the parking issue everything was fine. They should be more transparent with the parking, they said that they have parking facility for guests but in reality it cost you $80.00 dollars.
A
Amy
8 Sept 2024 - 9 Sept 2024
reviewed on hcom
3 out of 5 stars
This hotel served its purpose for the 1 night but it was dated and a bit dark. The room was spacious but I had to pay a bit extra for an early check-in and the cost of parking was high. This is to be expected with all LAX hotels though and not unique to this property. It was a bit noisy from the hallway into my room but not terrible. Overall for the price and location it served its purpose.
D
Dina
13 Oct 2024 - 14 Oct 2024
reviewed on hcom
5 out of 5 stars
Needed a hotel for an overnight layover and the Sheraton had a great shuttle program. Also honored a request and the food are bar were open late to service late travelers which was nice. After a long travel day they had my favorite tequila brand!
C
Coralee
5 Oct 2024 - 7 Oct 2024
reviewed on hcom
2 out of 5 stars
$40.00 to check in early!!! And $75.00 for valet. And off street parking is $24.00 per in and out. Just crazy.
Neighbors were loud, doors slamming all night. They need to put soft closers on the room doors.
A
Andre
5 Oct 2024 - 6 Oct 2024
reviewed on hcom
5 out of 5 stars
Great place to rest after a cray flight!
D
Denisse Carolina
29 Sept 2024 - 30 Sept 2024
reviewed on hcom
3 out of 5 stars
All the hallway with smell of weed, the food at the restaurant was horrible, cold pasta, bad taste, the rosé wine was the worst I ever had.
Shuttle very convenient, same as other hotels but drivers weren’t friendly. Gym was nice and clean, Starbucks inside is a plus except once again for cero friendly servers. Valet parking or self parking very close, both good prices.
My boys enjoyed the pool, I would say that the hotel is okay.
L
Lucie
1 Oct 2024 - 2 Oct 2024
reviewed on hcom
5 out of 5 stars
We had a quick 1 night stop at the Sheraton Gateway. It is very close to the airport, but we heard no noise at all.
Our room was spacious, clean and very comfortable.
The bathroom was well appointed with luxurious amenities.
We had a few drinks at the bar, which was relaxing.
The airport shuttle is convenient, running around the clock every 15-20 minutes.
We would happily stay here again.
J
JUAN
22 Sept 2024 - 23 Sept 2024
reviewed on hcom
5 out of 5 stars
Great hotel, just they don’t have free parking, you have to pay 25 per entry in the back of the hotel is not connected or 75 in the valet parking per day
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