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Four Points by Sheraton Los Angeles International Airport

3 1/2 star rated hotel
6.2/10
(7507 verified Hotels.com guest reviews)
See real reviews (1112)

generated by AI based on family reviews

Overview

The Four Points by Sheraton Los Angeles International Airport offers a convenient location near LAX, with a 24-hour airport shuttle being a major plus for many guests. While some find the rooms comfortable and appreciate the friendly staff, several reviews highlight significant issues. These include cleanliness concerns (with reports of dirty rooms and even cockroaches), inconsistent shuttle service, and a substantial parking fee ($55 per night) that is frequently criticised. The hotel's condition also receives mixed feedback, with some describing it as dated and in need of renovation while others found it acceptable for a short stay. It is recommended to carefully weigh these points before booking.

Guest highlights

24 hour airport shuttle
Friendly staff

About the hotel

Nearby attractions

Near a metro station, Four Points by Sheraton Los Angeles International Airport is in an area with good airport proximity and shopping. The Grove and Santa Monica Pier are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Venice Beach and Santa Monica Beach. Looking to enjoy an event or a game? See what's going on at SoFi Stadium or Kia Forum. Take an opportunity to explore the area for water adventures such as surfing/body boarding and other activities like golfing.

Popular amenities

Parking

Airport shuttle at scheduled times, on request
Free roundtrip airport shuttle from 6:00 AM - midnight
Limited onsite parking
Limo/town car service
Onsite parking includes off-street options
Shopping center shuttle (surcharge)
Uncovered self parking on site (USD 50 per day; includes in/out privileges)
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

1 coffee shop/cafe

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Dry cleaning service
Housekeeping (once per stay)
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Assistive listening devices in meeting rooms
Braille signage
Elevator
Grab bar near toilet
Height-adjustable showerhead
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Lever door handles
Low-height door lock
Low-height electrical outlets in bathroom
Roll-in shower (select rooms)
Valet for wheelchair-equipped vehicle
Visual alarms in hallways
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

24-hour fitness center
Outdoor pool

Outdoor

Terrace

Conveniences

ATM/banking services
Elevator
Free newspapers in lobby
Front-desk safe

More

Smoke-free property
TV in lobby
map

Reviews that mention...

Hotel Reviews

for Four Points by Sheraton Los Angeles International Airport
star-fullstar-fullstar-fullstar-emptystar-empty

3 out of 5 stars

1112 reviews

Review data

5 star reviews

14%

4 star reviews

17%

3 star reviews

24%

2 star reviews

21%

1 star reviews

23%

We have selected a sample of reviews which reflect what travellers have said about Four Points by Sheraton Los Angeles International Airport

Showing 1 - 10 of 1112 reviews

Latest reviews (1112)

J

Jeremiah

29 Oct 2024 - 30 Oct 2024
reviewed on hcom

2 out of 5 stars

The place has a bad smell on the room floors. It’s like a run down motel 6. It’s close to airport so they charge way more. Parking is an additional $55. I bought a small bottle of water from hotel and it was $5. The Buffett breakfast was well presented and had the basics for $33 per person. The tv on demand didn’t work. They said it stopped working that day. I can’t say enough the rooms are like motel 6. Most motel 6 are actually better
C

Caroline

29 Oct 2024 - 30 Oct 2024
reviewed on hcom

5 out of 5 stars

Short distance from airport with shuttle service and comfy spacious room. Nice and quiet.
R

Raymond

25 Oct 2024 - 26 Oct 2024
reviewed on hcom

1 out of 5 stars

DO not recommend. Lobby nice but room was in old section with lousy carpets and dirty looking. Room had no air conditioning and no room thermostat. Asked for another room, same thing and then another room, still hot and no control. Receptionist asked if we wanted maintenance to come to the room to check it and we said no because it was late and we were only staying overnight. And after 3 rooms in the old section, what nonsense! So upgraded for $70 because we were tired and it was late. There was an in room unit which worked. But the room stank like mold or old cigarettes, not sure. Bathroom was clean. Bed was an older spring bed. Small room with ugly furniture but ok. Then at 5:30 am the fire alarm went off so loudly to give quite a scare. Then it went stopped and we were not sure what to do and then it went off again for a few seconds. We went downstairs and was told it was a sprinkler in one room on the 4th but we were on the 6th and he was surprised to hear this. Had to get new keys to get in room. $55 parking. Very bad experience. Never heard of a hotel that has no air conditioning, sells the rooms as if air conditioning exists. Upcharges for a better room which is pretty bad, also. The staff was fine. DO NOT GO THERE!!! And lastly, I do not think a response from the hotel saying "I am so sorry to hear your stay was not a good experience" is necessary because they know this hotel is old and shabby and dysfunctional.
J

Jay

23 Oct 2024 - 24 Oct 2024
reviewed on hcom

3 out of 5 stars

Solid three star hotel. Nice shuttle service, generally pretty clean, and exactly what it needs to be for an airport stay.
R

Rohin

17 Oct 2024 - 21 Oct 2024
reviewed on hcom

1 out of 5 stars

Awful experience from the very start. Arrived at airport and called for a shuttle pick up and they told us they couldn’t find the reservation. Stayed on hold for 10 minutes and still nothing. Called back 15 minutes later after double checking with hotels.com and they still couldn’t find the reservation. I asked to speak to a manager and the manager was able to find the reservation in less than a minute. Having worked at hotels for many years, it’s completely unacceptable to not train your front desk to be able to find reservations. Wasn’t given any kind of apology or acknowledgment. The rooms were below average and nothing about the service was anything above mediocre. Won’t even bother getting into the 350$ incidental deposit.
N

Nancy

13 Oct 2024 - 14 Oct 2024
reviewed on hcom

4 out of 5 stars

the room was clean, the bed very comfortable, I thought with just sheer curtains on the window, it would be bright and or noisy, but it was fine. Unfortunately for us, our plane was delayed, so we didn't get to the hotel, until 1030 or 1100 PM, and we had to be back at the airport at 5 AM for our final flight from our vacation, the only complaint?? There was no hair dryer in our room, so my hair was still wet after my shower..
L

Letitia

24 Jul 2024 - 25 Jul 2024
reviewed on hcom

5 out of 5 stars

I have stayed here more than once. I am happy with the service, room quality and conveniently near airport and has shuttle to the airport.
B

Benjamin

30 Sept 2024 - 1 Oct 2024
reviewed on hcom

5 out of 5 stars

This was perfect stay for one night close to LAX. Airport shuttle was such a clutch.
A

Anita

1 Oct 2024 - 2 Oct 2024
reviewed on hcom

5 out of 5 stars

Good location for lax travel. They offer a free shuttle to the airport about ever 20-30 minutes. It makes additional stops beside the hotel so make sure to adjust for time if you are traveling . The staff was all very friendly and helpful. The bed was good which is very important to me. I would definitely stay here again. Parking is a bit expensive though. This trip I did not park on site.
D

Danuta

2 Oct 2024 - 3 Oct 2024
reviewed on hcom

4 out of 5 stars

Very good pleace , before traveling
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