Home2 Suites by Hilton Midland

The location was great. I wish it would have been a little cleaner. There was so much dust on top of the fridge that I was able to write my name in the dust. There were dishes in the dishwasher, and there was an old coffee pod in the coffee pot from the previous guests. We had an adjoining room with our friends that we were traveling with and the fridge in their room was broken. It's wasn't cold. We tried to adjust the temperature. However the freezer worked. We were able to use ours and we wanted the adjoining rooms so we just dealt with it. We made these reservations and paid the rate where we could not cancel. That was fine. However our friends wanted to pay for their own room so they asked to put their room on their credit card. The front desk said we could do that. My husband questioned them because the charge already showed up on our credit card. But the front desk said that charge was just to 'hold it'. So now we have all been charged. The front desk person was incorrect. So that is a little bit of a mess that we are working to correct. More training maybe?? Hopefully this was just a fluke and a one time thing but this was our experience.

Friendly greeting upon arrival, followed by call from the front desk to ensure that we were happy with the room. Nice to have the extra space of a suite to spread out. We like the room length counters and extra drawers to get all our stuff off the floor. We use the fully equipped kitchen to warm up restaurant leftovers and have snacks. Beds were comfortable, and choice of pillow styles is great - everyone gets what they want. The breakfast is not the common fare, and that works for us! Love all the toppings for the oatmeal; the breakfast sandwiches are excellent and the waffles are always a hit with the kids. Very good coffee. Staff was very accommodating when we needed late checkout. They were always friendly; even when they were busy, they were smiling and waving hello. Thank you Home2Suites - we will look for one wherever we travel.