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Casco Bay Hotel, Ascend Hotel Collection

2 1/2 star rated hotel
8.4/10 Very Good
(2408 verified Hotels.com guest reviews)
See real reviews (196)

generated by AI based on family reviews

Overview

The Casco Bay Hotel, Ascend Hotel Collection is a popular choice for travellers, particularly those looking for convenient airport access. Many guests appreciate the hotel's clean and spacious rooms, as well as the comfortable beds. The complimentary airport shuttle is a significant plus, though some guests note inconsistencies in its scheduling. While the breakfast is generally well-regarded, some reviewers mention it can get crowded. The hotel's proximity to the Maine Mall provides additional shopping and dining options. However, some guests have noted maintenance issues, such as stained carpets and incomplete repairs, suggesting that the property could benefit from some upkeep.

About the hotel

A fitness center, coffee/tea in a common area, and dry cleaning are available at this smoke-free hotel. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a 24-hour front desk and an arcade/game room. Housekeeping is available on request.

Nearby attractions

Located in South Portland, Casco Bay Hotel, Ascend Hotel Collection is in an area with good airport proximity and shopping. Sable Oaks Golf Course and Children's Museum and Theatre of Maine are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Deering Oaks Park and Casco Bay. Looking to enjoy an event or a game while in town? See what's happening at Scarborough Downs or Hadlock Field.

Popular amenities

Parking

Airport shuttle at scheduled times, on request
Free 24-hour roundtrip airport shuttle
Free self parking on site
Limited onsite parking
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

Coffee/tea in common area(s)
Free continental breakfast available daily 6:30 AM–9:30 AM

Guest services

24-hour front desk
Dry cleaning service
Housekeeping (on request)

Accessibility

Accessible airport shuttle
Accessible bathroom (select rooms)
Accessible bathtub
Braille signage
Doorbell and phone notification
Elevator
Grab bar in bathtub
Grab bar in shower
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

Arcade/game room
Fitness center

Conveniences

Elevator

More

Renovated entire property - September 2022
Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Casco Bay Hotel, Ascend Hotel Collection
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

196 reviews

Review data

5 star reviews

55%

4 star reviews

28%

3 star reviews

10%

2 star reviews

4%

1 star reviews

3%

We have selected a sample of reviews which reflect what travellers have said about Casco Bay Hotel, Ascend Hotel Collection

Showing 1 - 10 of 196 reviews

Latest reviews (196)

D

Donald

22 Oct 2024 - 23 Oct 2024
reviewed on hcom

5 out of 5 stars

The room was comfortable and close by PWM airport.
K

Kate

18 Oct 2024 - 19 Oct 2024
reviewed on hcom

4 out of 5 stars

It was ok. Kinda dirty in the corners and cracks, elevator buttons etc. shuttle to the airport was perfect.
B

Bart

6 Oct 2024 - 7 Oct 2024
reviewed on hcom

5 out of 5 stars

Very clean and convenient location. Great breakfast and shuttle service.
P

Pauline

30 Sept 2024 - 1 Oct 2024
reviewed on hcom

3 out of 5 stars

No one at the desk at check in Asked for a wake up call- didn’t get one Asked to be scheduled for a shuttle-wasn’t done until I went to check out Wasn’t able to check out because there was no record of my stay
J

James H

27 Sept 2024 - 28 Sept 2024
reviewed on hcom

5 out of 5 stars

Excellent staff and South Portland location. Spacious room. Comfy king bed. Very good breakfast offerings. Many good restaurants nearby. Easy access to the airport. Our 2nd stay. Would stay again.
S

Simon

17 Sept 2024 - 20 Sept 2024
reviewed on hcom

4 out of 5 stars

Great hotel on the edge of Portland. Rooms are clean and beds comfortable. Only issue we experienced was the lack of tables at breakfast. They do a free shuttle to and from the airport.
G

George

14 Sept 2024 - 15 Sept 2024
reviewed on hcom

5 out of 5 stars

We had a quick 1 night stay before a very early flight out of the airport. Facility and room was clean; check in was pleasant.
J

JoAnn

5 Sept 2024 - 6 Sept 2024
reviewed on hcom

5 out of 5 stars

The shuttle driver and front desk girls were awesome!!
K

Kerry

27 Aug 2024 - 28 Aug 2024
reviewed on hcom

5 out of 5 stars

We love this hotel. Stayed here last year too. 8 minutes from airport. No brainer! Just stay here. Go to Tuscan Table Restaurant close by. Best dining experience ever!
J

Judith

27 Aug 2024 - 28 Aug 2024
reviewed on hcom

4 out of 5 stars

Location was perfect for 1 night prior to flight the next day. Good selection of restaurants. Check-in adequate. Room very clean and beds comfortable. Breakfast was not the best and the space was too small. Skipped and went to Starbucks. Would book again simply for the convenience.
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