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DoubleTree by Hilton Hotel Portland

4 star rated hotel
8/10 Good
(1059 verified Hotels.com guest reviews)
See real reviews (43)

generated by AI based on family reviews

Overview

The DoubleTree by Hilton Hotel Portland is a convenient option for travellers, with many praising its proximity to Portland International Jetport and the free 24/7 airport shuttle. Guests appreciate the spacious, recently renovated rooms and comfortable beds. The hotel's location near the Maine Mall and various restaurants is also a plus. However, reviews reveal some inconsistencies in service and cleanliness, with reports of issues such as unclean bathrooms, slow room service, and noise between rooms. While many found the staff friendly and helpful, some experiences were less positive, highlighting the need for more consistent service quality.

Guest highlights

Free 24/7 airport shuttle
Convenient location near Maine Mall and restaurants
Spacious and recently renovated rooms
Comfortable beds

About the hotel

This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.

Nearby attractions

Located in South Portland, DoubleTree by Hilton Hotel Portland is in an area with good shopping. The area's natural beauty can be seen at Casco Bay and Deering Oaks Park, while Tate House Museum and Thompson's Point are cultural highlights. Looking to enjoy an event or a game while in town? See what's happening at Scarborough Downs or Hadlock Field. Spend some time exploring the area's activities, including golfing.

Popular amenities

Parking

Free 24-hour roundtrip airport shuttle
Free uncovered self parking on site
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Food and drink

1 bar
1 restaurant and 1 coffee shop/cafe
Buffet breakfast available for a fee weekends 7:00 AM–11:00 AM: USD 12.95 per person
Room service available

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance

Accessibility

5 on-site accessible parking spaces
Accessible bathroom (select rooms)
Assistive listening devices available
Elevator
Elevator door width (inches): 36
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (inches): 36
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

Fitness center
Indoor pool

Conveniences

ATM/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Grocery/convenience store

More

Smoke-free property
map

Reviews that mention...

Hotel Reviews

for DoubleTree by Hilton Hotel Portland
star-fullstar-fullstar-fullstar-emptystar-empty

3.5 out of 5 stars

43 reviews

Review data

5 star reviews

33%

4 star reviews

28%

3 star reviews

21%

2 star reviews

5%

1 star reviews

14%

We have selected a sample of reviews which reflect what travellers have said about DoubleTree by Hilton Hotel Portland

Showing 1 - 10 of 43 reviews

Latest reviews (43)

J

Jeoffry

30 Aug 2024 - 31 Aug 2024
reviewed on hcom

5 out of 5 stars

Close to airport 24/7 van free ride. Modern, spacious. Breakfast not included with room. Excellent staff
m

maryann

26 Jul 2024 - 28 Jul 2024
reviewed on expedia

3 out of 5 stars

parking always available
R

Rachel

20 Jul 2024 - 21 Jul 2024
reviewed on expedia

2 out of 5 stars

This hotel was very close to the airport, which was convenient. The toilet in our room did not flush and the noise from other guests was loud late at night. Two of the front desk staff were very helpful. However, two of our three rooms were not ready on time and a third front desk person was unhelpful and dismissive when I tried to check in.
K

Khampta

5 Jul 2024 - 7 Jul 2024
reviewed on travelocity

5 out of 5 stars

Great parking and staff and ambiance
M

Marie

14 Jul 2024 - 15 Jul 2024
reviewed on orbitz

4 out of 5 stars

The beds were very comfortable and the room was spacious and clean. It's an ok area if you want to be near a mall and other stores. There was a Starbuck's just across the parking lot. A female staff member at the desk seemed bothered when I asked her a question.
W

Wendy

24 May 2024 - 25 May 2024
reviewed on expedia

3 out of 5 stars

Check in seemed to go fine. I seemed to interrupt the employee when I came in but it concluded well. I like the room location and the view actually was over the parking lot where my car was parked so it was nice to be able to check on that. The desk clerk seemed confused about my room service questions and neglected to explain that there was a small piece of paper with my room key that had a QR code with a menu for room service as well as the internet password. I had to call down for both. It would have been nice to have that pointed out as I had not stayed at this hotel before. I would also say the tv was quite challenging and I ended up just using my iPad because the tv volume was so loud and I could not lower and the channels and remote were just too much of a hassle to figure out. Overall, I would probably stay here again but be aware of these couple things to make your stay a little easier.
M

Mark

17 Apr 2024 - 18 Apr 2024
reviewed on hcom

4 out of 5 stars

Noise travels easily between rooms. I could clearly hear a casual conversation in the room next to me.
S

Steve

21 Mar 2024 - 22 Mar 2024
reviewed on expedia

5 out of 5 stars

The Room was recently remodeled and was excellent huge flatscreen TV plenty of hot water that was comfy pillows were perfect all a perfect day for a business. Overnite travel great shuttle to the airport on time clean check-in staff was very Friendly and courteous
M

Marjorie

10 Mar 2024 - 11 Mar 2024
reviewed on expedia

5 out of 5 stars

Short walk to Cracker Barrel. 24 hour airport shuttle. All the basic amenities, hair dryer, fridge and more.
E

Echoo

3 Feb 2024 - 4 Feb 2024
reviewed on travelocity

5 out of 5 stars

Not ample parking!! Cigarettes, all over the ground with an overflowing can full of them trash on the ground. The front desk people were extremely nice. Cookies were amazing. We’re giving an early check-in and a late check out and an upgraded room. Got up to our room and tried to get settled in only to find hair all through the shower on the toilet and in the sink in the bathroom, cobwebs on the ceiling, dust and dirt in the drinking water cups, even though they were covered ??The art hanging on the wall, had, splatter stains all down it, Although the bed was ginormous, the mattress was comfy the linen seem to be clean. Unfortunately, the pillows were so soft flattened immediately after cleaning the shower, the water was hot very refreshing and absolutely loved the provided. Shampoo conditioner, and body wash.!!! overall, we had a great experience wish it would’ve been cleaner, absolutely loved all the extra cookies and extra fresh towels!! Would have been nice to have two robes provided. Not just the one fortunately for me, my husband was willing to go without as we had forgotten our comfy clothes,!!!! Even though we showed up later in the morning for breakfast, the hostess/server, was very kind, offered us fresh food and to go boxes and gave us a discount!!! like I said, overall a great experience we will come back. Hopefully we won’t find dirty bathrooms and cobwebs.
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