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Hilton Garden Inn Raleigh-Durham Airport

3 star rated hotel
7.8/10 Good
(1003 verified Hotels.com guest reviews)
See real reviews (93)

generated by AI based on family reviews

Overview

The Hilton Garden Inn Raleigh-Durham Airport is praised for its convenient location near the airport, with many guests highlighting the ease and frequency of the complimentary shuttle service. The hotel also receives positive feedback for its generally clean and comfortable rooms and the friendly and helpful staff. However, several reviews mention issues with room maintenance and cleanliness, such as stained carpets, broken fixtures, and inadequate housekeeping. Some guests also experienced noise disturbances from outside sources. While the shuttle service is generally well-regarded, there are some reports of it being out of service, and breakfast is not always complimentary.

Guest highlights

Complimentary airport shuttle
Friendly and helpful staff

About the hotel

An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas, a free airport shuttle, and a free shopping center shuttle are also provided. Other amenities include a bar/lounge, a 24-hour business center, and coffee/tea in a common area.

Nearby attractions

Located in Morrisville, Hilton Garden Inn Raleigh-Durham Airport is in an area with good airport proximity. Crabtree Valley Mall and Park West Village are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hemlock Bluffs Nature Preserve and William B. Umstead State Park. Frankie's Fun Park and Gov. James B. Hunt, Jr. Horse Complex are also worth visiting. Take in the nearby slopes with downhill skiing, or check out other outdoor activities such as snowmobiling.

Popular amenities

Parking

Airport shuttle at scheduled times
Free roundtrip airport shuttle from 4:00 AM - midnight
Self parking on site (USD 10 per night)
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Food and drink

1 bar
1 restaurant
Coffee/tea in common area(s)
Cooked-to-order breakfast available for a fee daily 6:00 AM–10:00 AM: USD 15 per person

Guest services

24-hour front desk
Dry cleaning service
Housekeeping (on request)
Laundry facilities
Luggage storage
Multilingual staff

Accessibility

Assistive listening devices available
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

Fitness center
Indoor pool

Outdoor

Picnic area

Conveniences

Elevator
Front-desk safe

More

TV in lobby
map

Reviews that mention...

Hotel Reviews

for Hilton Garden Inn Raleigh-Durham Airport
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

93 reviews

Review data

5 star reviews

47%

4 star reviews

20%

3 star reviews

15%

2 star reviews

10%

1 star reviews

8%

We have selected a sample of reviews which reflect what travellers have said about Hilton Garden Inn Raleigh-Durham Airport

Showing 1 - 10 of 93 reviews

Latest reviews (93)

P

Paul

28 Sept 2024 - 29 Sept 2024
reviewed on hcom

5 out of 5 stars

Very close to airport and free shuttle service very friendly and professional staff
J

James

Invalid Date - Invalid Date
reviewed on travelocity

1 out of 5 stars

The property is in poor condition. Don't know where to start... thermostat didn't work. Remote didn't work. Shower spray couldn't be adjusted. Stayed two nights and my room wasn't cleaned!! I pay for a clean room right??? Got stuck in the elevator.. went to first floor and door didn't open, back to 5th floor more people got on and back to first floor and door didn't open, loud sounds from elevator. 3rd time finally opened. Trash and food on elevator floor that was there the whole time. There was apparently a family party and they decided to set up a large grill in the parking lot taking up 4 parking spaces and went late night . Kids running everywhere and screaming. Hotel did nothing.
J

Joseph

30 May 2024 - 31 May 2024
reviewed on orbitz

4 out of 5 stars

Overall a good hotel conveniently near the airport. Staff was excellent as well. We had checked in via the app and preselected the room but it was not ready when we entered it. When we went down to the front desk, the gentleman there was very apologetic and accommodating. He even provided us with complimentary snacks and drinks from the little store there. The only real draw back about the place was a strange foul odor coming from the water in the toilet. I think the water had been treated with a sulfur containing compound and was quite strong. It went away after a couple of flushes though.
J

Joanna

31 May 2024 - 1 Jun 2024
reviewed on hcom

5 out of 5 stars

The stay was great! Had an early morning flight and the proximity to RDU made the stay worthwhile. Lobby was clean, smelled fresh upon entry. Same is true for the bedroom, minus a small “uncommon” odor in the bathroom, but after using a few sprays and lotions it was masked a bit. I slept well nonetheless. Checking in and out was a breeze. Reserving online was convenient. Loved it. 10/10 recommend. I’ve stayed at this particular hotel once before also, so that helped me in planning to stay there again!
L

Lesa

26 May 2024 - 27 May 2024
reviewed on orbitz

5 out of 5 stars

Very convenient location near RDU airport. Fast and frequent airport shuttle.
K

Kathryn

10 May 2024 - 11 May 2024
reviewed on expedia

4 out of 5 stars

Close to the support with frequent shuttles, even early in the morning.
H

Heather

7 Apr 2024 - 8 Apr 2024
reviewed on expedia

5 out of 5 stars

This was a very nice hotel, not much around it, but the airport is very close. There is also a convenience store within walking distance with many foord options.
J

Julia

30 Mar 2024 - 31 Mar 2024
reviewed on expedia

5 out of 5 stars

Convenient to the airport. Clean and nice smelling lemongrass when you walk in. Carl at the front was pleasant and efficient. We like this hotel
P

PATTI

18 Mar 2024 - 19 Mar 2024
reviewed on expedia

4 out of 5 stars

Super close and convenient to airport.
D

Darrick

18 Mar 2024 - 19 Mar 2024
reviewed on expedia

5 out of 5 stars

Close to airport
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