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Tru by Hilton Raleigh Durham Airport

2 1/2 star rated hotel
9/10 Excellent
(931 verified Hotels.com guest reviews)
See real reviews (65)

generated by AI based on family reviews

Overview

The Tru by Hilton Raleigh Durham Airport is praised for its convenient location near the airport, with many guests highlighting the ease and speed of the airport shuttle service. The hotel is also noted for its clean and comfortable rooms, friendly and helpful staff, and a good breakfast. However, some guests have mentioned inconsistent experiences with the shuttle service, parking availability, and the cleanliness of rooms and overall hotel maintenance, suggesting that standards may fluctuate. There have also been some reports of issues such as unexpected parking charges and lack of available rooms despite booking confirmation.

Guest highlights

Airport shuttle service
Clean and comfortable rooms
Friendly and helpful staff
Good breakfast

About the hotel

Along with a fitness center, this hotel has coffee/tea in a common area and a business center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Other amenities include a 24-hour front desk, free newspapers, and a front-desk safe. Weekly housekeeping is available.

Nearby attractions

Located in Morrisville, Tru by Hilton Raleigh Durham Airport is in the business district and near the airport. Lake Crabtree County Park is worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Frankie's Fun Park and North Carolina State Fairgrounds. Looking to enjoy an event or a game while in town? See what's going on at PNC Arena.

Popular amenities

Parking

Airport shuttle on request
Free roundtrip airport shuttle from 4:00 AM - midnight
Free self parking on site
Wheelchair-accessible parking and van parking available

Wifi

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi

Food and drink

Coffee/tea in common area(s)

Guest services

24-hour front desk
Daily housekeeping
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Elevator
Handrails in stairways
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Phone accessibility kit
Roll-in shower (select rooms)
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible fitness center
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible van parking

Things to do

Arcade/game room
Billiards/pool table
Fitness center

Outdoor

Terrace

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe

More

Designated smoking areas (fines apply)
map

Reviews that mention...

Hotel Reviews

for Tru by Hilton Raleigh Durham Airport
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

65 reviews

Review data

5 star reviews

63%

4 star reviews

23%

3 star reviews

6%

2 star reviews

0%

1 star reviews

8%

We have selected a sample of reviews which reflect what travellers have said about Tru by Hilton Raleigh Durham Airport

Showing 1 - 10 of 65 reviews

Latest reviews (65)

C

Carol

20 Oct 2024 - 21 Oct 2024
reviewed on hcom

5 out of 5 stars

I needed to be by the airport to get an early flight out and this hotel served that purpose very well with a 24/7 lobby with coffee. The room was small but clean and quiet. The front deck clerk both at check in and check out were pleasant and helpful. Also easily printed off a list of close restaurants. The airport parking was 4 minutes away. Also offered park and shuttle to airport
T

Tracy

19 Oct 2024 - 20 Oct 2024
reviewed on hcom

5 out of 5 stars

Will be returning! Could use more parking spaces.
D

David

27 Sept 2024 - 29 Sept 2024
reviewed on hcom

5 out of 5 stars

Great location close to the airport…we were there for parent’s weekend at NcSU. The chop house was great
C

Carole

10 Aug 2024 - 11 Aug 2024
reviewed on hcom

5 out of 5 stars

Very convenient to the airport as well as a terrific steakhouse that was surprisingly good. Super helpful staff that went out of their way to be super helpful.
T

Terri

23 Jul 2024 - 24 Jul 2024
reviewed on expedia

5 out of 5 stars

I was a cancelled flight on a layover and needed sleep. They had a room and immediately sent a shuttle to pick me up no fuss. They were friendly helpful and polite. They made sure I had everything I needed and that I got back to the airport for the flight I scheduled in the morning. Amazing people and place
M

Matthew

22 Jul 2024 - 23 Jul 2024
reviewed on expedia

4 out of 5 stars

The staff made a HUGE impact for the positive feelings of our stay. Taylor at the front desk had much going on, when our turn came she was focused and so helpful. There had been a miscommunication with someone I spoke with over the phone to ask if we could get a 4:15 am shuttle to the airport. The response was yes, just let it be known when you check in. There was no mention of a “first come first serve” basis….the shuttle was booked! This was distressing, I had called & never told this situation! Taylor handled in a very supportive professional manner. She worked it out that we would make our flight! The property is no frills….there is no soft lighting in the rooms, so stark bright light or no light. There is no carpet, so rooms are very noisy and floor is cold. No coffee maker in the room. Bed was comfortable. If we needed a place for 1 night, I would choose over a motel, but this would be on my “B” list. The staff was FANTASTIC! Thank you Taylor & Antwan & MJ!!!
B

BRANDIE

19 Jul 2024 - 20 Jul 2024
reviewed on expedia

5 out of 5 stars

Perfect for a quick overnight after a cancelled flight. Staff was super friendly!
H

Heather

13 Jul 2024 - 14 Jul 2024
reviewed on expedia

4 out of 5 stars

I love how close this property is to the airport. No bar but there was alcohol for purchase available. Nice lil social area too. Enjoyed my quick stay.
T

Tracy

12 Jul 2024 - 13 Jul 2024
reviewed on expedia

4 out of 5 stars

Nice property with airport shuttle service.
A

Amanda

17 Jun 2024 - 18 Jun 2024
reviewed on hcom

4 out of 5 stars

Overnight stay before an early morning flight from RDU. Very close to the airport. Clean lobby and room. The hallways needed a vacuum and my room’s AC had a small rattle. You can hear the planes taking off and landing, but it was not bad.
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