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Candlewood Suites Airport, an IHG Hotel

2 1/2 star rated hotel
8/10 Good
(333 verified Hotels.com guest reviews)
See real reviews (4)

generated by AI based on family reviews

Overview

The Candlewood Suites Airport, an IHG Hotel, has received mixed reviews. While some guests praise its proximity to the airport and spacious rooms with amenities, other guests have reported negative experiences including encountering panhandlers in the lobby, issues with room cleanliness (finding a cockroach and a previous guest still in their room), and insufficient disability parking signage. Furthermore, one guest noted that they were not permitted to pay cash despite requesting to do so and that there was a lack of parking spaces on one occasion.

About the hotel

Nearby attractions

Located in South Bend, Candlewood Suites Airport, an IHG Hotel is near the airport. Healthworks Kids' Museum and Warren Golf Course are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit University Park Mall and Heritage Square Shopping. Kennedy Park and South Bend Chocolate Factory are also worth visiting.

Popular amenities

Parking

Free RV/bus/truck parking on site
Free extended parking on site
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Dry cleaning service
Housekeeping (weekly)
Laundry facilities

Accessibility

Accessible bathroom (select rooms)
Assistive listening devices available
Braille signage
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk

Things to do

Fitness center

Outdoor

BBQ grill(s)
Picnic area
Terrace

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe
Grocery/convenience store

More

TV in lobby
map

Reviews that mention...

Hotel Reviews

for Candlewood Suites Airport, an IHG Hotel
star-fullstar-fullstar-fullstar-emptystar-empty

3 out of 5 stars

4 reviews

Review data

5 star reviews

25%

4 star reviews

25%

3 star reviews

25%

2 star reviews

0%

1 star reviews

25%

We have selected a sample of reviews which reflect what travellers have said about Candlewood Suites Airport, an IHG Hotel

Latest reviews (4)

B

Brenda

11 May 2024 - 16 May 2024
reviewed on expedia

5 out of 5 stars

Close to SBN airport. Spacious room with amenities, room and property and well maintained
C

Ching Yee

15 Jul 2022 - 23 Jul 2022
reviewed on expedia

1 out of 5 stars

I meet a homeless person in the lobby on the night I check in. Found many construction workers and Amazon guy went into the pantry to get coffee in the morning. That’s why there are many construction truck parked in the parking lot and leave early in the morning. Probably they are living in Candlewood. My friend checked in and open the room and found a woman living on the same room. They have to change room twice at the late arrival at 12:00am. It was so ridiculous!! Another friend found death cockroach inside bathroom! I will never come back Candlewood in South bend . It is the worst place I stayed in my life! Don’t go!
M

Mary

8 Mar 2022 - 9 Mar 2022
reviewed on hcom

3 out of 5 stars

People were panhandling at the Hotel. I am disabled. There were no signs designating disability parking. On the ground there were faded blue painted wheelchairs indicating that it appeared to be “handicapped parking” there were no signs no posts to indicate the spot in front was in fact for handicapped. The cars that were parked in those spots none of them had placards and I don’t blame the people parking in those spots, there just wasn’t any signage. Last night we stayed at the LaCrosse WI, plenty of parking for all, the rooms were immaculate and the staff at LaCrosse were very kind. We continue to use Candlewood, but will never return to the South Bend site I didn’t feel safe and the parking was not acceptable.
L

Lisa

26 Feb 2022 - 27 Feb 2022
reviewed on hcom

4 out of 5 stars

The stay was good, however didn't like the fact my credit card was already charged for the stay and was not allowed to pay cash. The purpose of requesting pay at the hotel is why I chose this location. Left for the evening once returned no parking we made up our parking space. Otherwise the stay was great.
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