Iririki Island Resort & Spa

Due to Air Vanuatu going into liquidation I was unable to get on a flight to the resort. Expedia and myself were trying to ring them well over a month trying to get a refund and we both were ignored! Sent emails that were also ignored until recently when I rang everyday constantly. Service on the phone was poor and negligent and they never rang me back like they would say and now they are refusing to give my money back even though I was trying to initiate the refund well in the time I was eligible. I would not recommend booking with this resort until they fix their service to customers. You will be ignored, redirected, neglected and treated poorly by their customer service team.

Dont ever book with expedia. They booked air vanuatu flights that weren't even running, booked accommodation in nadi that i never seen. Very disappointing service trying to reorganise flights and accommodation. Thanks to expedia it was the worst holiday of my life which was supposed to be a happy engagement. Very very stressful, with no option of any refund or compensation for putting us through hell

The buggy service around the Island is pretty ordinary . Granted that they have to pick up and drop off guests all the time but there should be some priority given to some cases . eg: Like waiting to go to the airport with baggage. We waited for 45mins before we decided to walk up to the reception . we booked it for 12pm ( Dep at 1520hrs ) and at 1245 we decided to walk . This is not the fault of the operators ( drivers ) but management must give priority to departing Guests. More Island activities are needed to enhance the Experience. Maybe Jetskis .. More water activities , Also the Guest Experience staff ( who were great) should all be on the same page when selling activities ... sometimes we got 3 different versions of the same activities with no definitive proposals or offer . We give them credit as they tried their best to offer the deals . Overall we were very happy with the staff ( brilliant ) . Its a beautiful Island resort with So Much potential to grow your business. Suggest some input from the locals and survey guests on the spot instead of Online reviews ( most will not do it ) . Thank you for a great time.

Five-star prices for a 1-star resort. This would have to be the worst so called 5-star resort that I have ever stayed at. Facilities, internet, no hot water, TV, dining facilities, even drinks were the worst I ever experienced. The breakfast buffet every morning was shocking. the food in the restaurant, was so overpriced for what you got. most staff had no care factor at all. if you asked for anything you were lucky if anyone did anything. the whole place is very run down. not to mention communication was shocking. on arrival we were dropped off at the boat ramp and forgotten. ( just what we needed after the flights from hell) delayed and cancelled more than 24 hours late.) we had to walk a kilometer with all our luggage to another ramp in the dark with no foot path. the welcoming was not very welcoming, and they kept blaming each other for the stuff up passing the buck. our flight had been delayed and all the other resorts were advised about this and displayed at reception. When checking out not a single word mentioned about the flight delay looked like they wanted us out as soon as possible. The boat ramp to and from the island resort is so dodgy and unsafe. 1 poor guest dislocated their shoulder by falling into a gap on the side that was not lit. Lucky it was not a child or an elderly person. Do yourself a Favour and never go to this very sub standard Resort.

Good stuff: our room was nice and had a great view. The sunset pool was pretty nice. Great location a short ferry-ride from Port Villa town centre. Bad stuff: Staff were indifferent at best, very poor service and staff didn’t really seem interested in helping. The “adults only” infinity pool was filthy and also always full of kids. Rooms were in poor repair in some areas - like multiple tiles lifting in shower and bath, hot water non-existent. The sunset pool is a long hike (about 800m) from the main side of the island - would be better if there was some kind of regular buggy service to ferry guests between the two. Food was average. Overall the experience was disappointing and didn’t leave me wanting to come back. We had Occassion to stay briefly at two other hotels during our stay and both of them were much better especially in terms of staff & service.