Ramsgate Hotel by Nightcap Social

Being a pub hotel, there were issues with noise from the bars (not the nightclub noise) and no guest reserved parking. Reception check-in was unusual, with having to press a very high up the wall intercom and then wait for someone to turn up, in the hallway. Was asked to pay a room bond of Aus$100. No info given about breakfast or other things (like tea/coffee making). Couldn't open windows or balcony door for some fresh sea air

This is the absolute worst stay I have ever had in 40 years of travelling and I have lodged a formal complaint with Ramsgate Management. We were kept awake till 2:00am with the extreme noise from the DJ and guests downstairs, of which we were NOT advised at any stage, despite a call to Ramsgate the night before, checking on availability. The fire alarm system went of during the night with an ear piercing sound that awoke everyone upstairs and created a panic as all thought there was a fire and attempted to exit the building in pyjamas and dressing gowns. The alarm sounded for some time and seemed like nobody downstairs even cared. Then to top things off, my partner Glenda had to go to the toilet at around 12:50am and was confronted at the door to the ladies amenities, by a naked man coming out and attempting to wrap a towel around himself. As soon as he had exited, Glenda stepped inside to be confronted by a naked woman, who had obviously been engaged in activities with the man that had just left. I find this entire experience totally unacceptable and a serious breach of Ramsgate's due dilligence. myself and my partner are both in our sixties and I must say that when I heard what had happened when Glenda came back to the room very distressed, I was ropeable as this scenario could very well have turned nasty and may have ended in the need for an ambulance, or worse. Consequently, I request a full refund and acknowledgement of actions, or I will be escalating the matter.

There was no parking around the hotel. I was expected to lug my suitcase over 1 km to get to my room. Then there was a function going to 3 am, and their solution was to offer free drinks. I wanted to get up at 7 to go and do a Park Run, so it wasn’t suitable at all for me. They refused to give me back my money. So I spent $147 for NOTHING. No accommodation; nothing. They stole my money and even though they room was unsuitable and I didn’t find out until I arrived, after driving from another state; they didn’t care a bit. So I wouldn’t recommend this place to anyone. Ever. Thieves.

Room, whilst clean and tidy is very basic. No in-room facilities other than TV. No ensuite, no tea/coffee, one towel only, no onsite carparking. The vendor demands a further $100 deposit upon arrival, none of which was disclosed on the booking listing.

Spacious rooms in lovely historical hotel in excellent beach side position. Stunning sunsets from the upstairs balcony, friendly staff and nice common tea/coffee area for guests. Miss not having a private bathroom but the share facility was clean. During our Easter weekend stay the nightclub operated 2 nights. The noise travelled throughout the accommodation area,