Mercure Townsville

Hot water wasnt very hot on lower pressure but when on higher pressure it started flooding the bathroom. Food was hit and miss room service I ordered was excellent yet the wedding I attended the food was cold very dry and not enjoyable. The hanging space wasn't long enough for a suit that had been dry-cleaned. The bed was comfortable and other facilities was perfect for our 2 night stay. I wouldn't recommend it for a wedding venue but a good option for business people or those travelling l.

A lovely but neglected property. The room had a damp and moldy smell. And it was a bit dated. But the location and gardens of the hotel are amazing. They make up for most anything. We had a lovely afternoon outside for an early dinner, before our early morning departure from the airport nearby.

Nothing fancy but very comfy and affordable. My standard airport hotel stop.

We were very disappointed with our room, ants everywhere, deep bath was unsafe to step in to for shower, no bedside table for second bed nor lights above bed, air conditioning was inadequate, parking meant we had to lug our own luggage across entire facility. Overall very disappointing

Just a quick stopover between flights Great place and great friendly staff

24/7 check in Close to airport Quiet room

Staff (front desk, housekeeping, restaurant), friendly and efficient. However, the property , apart from the gardens and the front desk/restaurant area, i.e. the rooms --is grimy and run-down. And that includes our room, which was grimy, grubby, and very, very tired. Dirty doors, stained carpet and upholstery, dings isn the wall, very old-fashioned bathroom, with shower in bathtub and thus dangerous to get into. No grab-bar; asked for a mat for the tub, which was provided. Ditto only one reading light in the room; a second was also provided. Why should we have had to ask? Should have been there in the first place. Even the hand-held hair dryer was grubby and dirty. Basic I don't mind, except for the price, which in this case was at least $100 more than was warranted. But grubby is another matter. Also -- beware if you don't have a car. No public transportation nearby and $20-$30 to get into Townsville by taxi. Whoever owns this property can be proud of the staff, but embarrassed and ashamed by the state of the rooms -- or at least the one we were in, which I'm guessing would be typical of the rest.

Close to the airport. 24 hour desk.