Property Vine - Kensington at Central

I was very disappointed as on my arrival at 11pm, while there was tea and coffee and sugar and a fridge, there was no milk for a simple cup of tea, and the reception was shut. I also got affected by the global Microsoft outage and my flight was cancelled, so missed one of the 2 nights accommodation i booked. I rang but the property manager could not do anything about it.He say he would waive any penalties on changing the dates, but that i would have to go through wotif to organise that. I couldn't see where to contact wotif to try and arrange that, so it cost me one nights accommodation and it was completely outside my control.

Customer service attendant upon check in was rude and made check in more difficult. Pool was murky and needed to be filled. Master bedroom shower was stuck on cold temperature. Location was great with great views, bedding was very comfortable. Master bedroom aircon was noisey, on the day of our departure the gate fob stopped working so we had to use the public parking and load the the car upon departure out the front. OVERALL WE HAD A NICE STAY JUST MUCH ROOM FOR IMPROVEMENT STARTING WITH BETTER CUSTOMER SERVICE UPON ARRIVAL.

Unfortunately our unit had a lot of stains on the carpet and acked kitchen supplies (what was there was not very clean). The unit was just untidy/unclean and could do with some attention. Although there was a foxtel box, there wasn't many channels to choose from, no netflix or the option to use netflix. There was so much disturbances from neighbouring businesses at ridiculous hours of the night/early morning. We had to contact a restaurant at one stage to tell them to avoid building an aluminium cabinet at 9.30 at night! With all this being said, the staff at reception were amazing at check in and during our stay. The unit was in a convenient spot for us, the parking was great with it being in a gated parking bay and I felt safe in this unit block. With a little TLC to the unit and a chat to neighbouring businesses about noise, it would be an amzing spot to stay.