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Jodie
16 Aug 2024 - 17 Aug 2024
reviewed on hcom
2 out of 5 stars
I DO NOT RECOMMEND STAYING HERE. My stay was ruined by being put in room 234, directly above the restaurant which plays music with the bass turned up too high from 6.30am until around 10pm.
I first complained about the noise around 4pm, since I was trying to take a nap after a long trip. The man at the reception desk said he'd ask the restaurant to turn the bass down.
About half an hour later I went back down to reception since I could still hear/feel the music. I was told by the same man that he spoke to the restaurant and they said they'd turn it down.
I asked if I could move rooms then, since it was still disturbing my nap, and was told no. He said he'd ring the restaurant back to ask them to turn it down again, and ring me afterwards to check that they had. Well, that call never came, and my nap never happened.
Since I was busy in the evening, I didn't go back to reception. That was until 6.30 the next morning, when I was suddenly woken up by the restaurant music again. I don't think I ever received an apology for the noise and disturbance during any of the three times I complained at reception.
I left the hotel extremely tired and unrested, and for $264, it was an appalling experience.
The hotel offered zero compensation despite all of this, since the noise was not during their midnight hours. Being 20 min from an airport, it shouldn't be unreasonable that guests may wish to nap in the day. Additionally guests shouldnt be forced to wake up at 6.30am! AWFUL SERVICE!
d
darlene
15 Jul 2024 - 16 Jul 2024
reviewed on expedia
5 out of 5 stars
This is our 2nd round sstaying here. We are using it on return. The room is clean and big. It has a white spot restaurant on site. Which means no more traveling. Also there is a mall across the road. Groceries and pharmacy also McDonald's.
I would recommend a stay here
M
Maria
10 Jul 2024 - 12 Jul 2024
reviewed on travelocity
5 out of 5 stars
Great property, lots of parking around back for larger vehicles. Loved the hot coffee machine in the lobby. Will be back
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Gordon
4 Jul 2024 - 8 Jul 2024
reviewed on travelocity
5 out of 5 stars
the location was perfect,we had to go to 3 different areas and it was centerally located. very good for travel.the housekeeping staff were very good. the only thing was guests filled up the outdoor trash containers and they weren't emptied promptly.overall a very good experience. we will definately book here in the future.
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Bruce
22 Apr 2024 - 25 Apr 2024
reviewed on hcom
5 out of 5 stars
I have to say this hotel had the best location ever for travellers as all amenities were easy walking distance from hotel
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Travis
28 Feb 2024 - 29 Feb 2024
reviewed on expedia
3 out of 5 stars
Clean and comfortable, parking lot was over full no good parking for larger vehicles.
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Delaney
14 Oct 2023 - 16 Oct 2023
reviewed on expedia
2 out of 5 stars
There was a dirty, wet towel left in our bathroom. The hot tub was not hot what so ever but the staff were kind, the area has lots of food choices and free parking and breakfast was good.
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Lance
25 Sept 2023 - 27 Sept 2023
reviewed on travelocity
4 out of 5 stars
Easy access and parking , kids liked the pool and hot tub
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Ferdinand
26 Jul 2023 - 30 Jul 2023
reviewed on hcom
5 out of 5 stars
Good service, staff very accomodating, good breakfast, spacious parking
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Robert
28 Jul 2023 - 29 Jul 2023
reviewed on travelocity
1 out of 5 stars
A spider came walking across floor; when I called prior to booking I was told by the hotel staff it was 10 minutes away from airport. It was one hour (38 miles) it cost me $300 in taxi rides from airport to hotel and then to ship. Very undesirable experience