Hilton Garden Inn Edmonton International Airport

They have an airport parking system which is very good but the building is aging.

I really wanted to give a good review but I am so disappointed with my stay at this Hilton garden inn. First we were told to come back in 20 minutes as our rooms were not yet ready, so we left to have dinner and then came back an hour and a half later and still only one room was ready. Then we all crammed into the one room while waiting for the other and it was now nearing 7pm(travelling with small children so that sucks!). The room was finally ready with many excuses of it being busy. We went to the pool, it was filled with some very loud team players being rough with a volleyball so we left. Very loud inside the hotel, very rude guests, I do feel sorry for the staff but at the same time would like to be treated better. I don’t know if this is Expedia’s fault for allowing me to book into a hotel which is clearly hostile some kind of team or if this is my fault for booking with Expedia. I feel that the room readiness issue is definitely on Hilton and the not telling the kids to be less aggressive and abrasive is definitely on Hilton. I like Leduc, that’s the only nice thing I have to say!

Nice place. Would stay there again. Shuttle to airport.

Could use some deep cleaning. Bathroom tiles were kind of gross, door frames were dirty. Pillows were not great. The handicap parking was not cleared and pretty dangerous to navigate. People with mobility challenges should not be trying to carry suitcases through snow.

Good location for airport. Clean, Large rooms for family.

Restaurant in hotel, shuttle service were very good and suited our needs

This hotel offfered a safe, quiet, good night’s sleep with helpful and courteous staff. It would be nice if the restaurant provided room service but the food is great and they are happy to provide a carry out if you prefer to eat in your room. I often stay here when I have an early flight and have never been disappointed.

The property is on the outskirts of town with nothing close. We had asked for a pet free room due to allergies and when we arrived we had been given a room on the main floor which is where the animals can stay. They did accommodate a move to a higher floor. The receptionist said that animals were allowed throughout the hotel but other staff members had told us differently. Each time we spoke to a hotel staff member we seemed to be given different information. We originally booked this hotel because we were told that long term parking was free. I had phoned specifically to check the long term parking rates. When we were checking in they told us there would be a charge. Again, they honoured what we had been told but it is uncomfortable to have these problems. We travel often and usually stay at another hotel. We will be going back to where we normally stay.

I checked out at 7am for a flight, which ended up being cancelled. Front desk was gracious enough to let me return to my room for a few hours to figure out logistics. They didn’t need to, and I really appreciate them for being so accommodating. I’ve stayed several times before and this just reinforces the reasons why. Thank you guys!

Elevator was quite noisy - sounds like it could use attention.. too bad hot tub was out of service. Would have preferred knowing that shuttle service nakes several stops before going to airport, Reception was friendly and very helpful. Cleanliness was great.