River Rock Casino Resort

Excellent. Late check in due to flights and they upgraded us. Friendly and helpful.

When we drove in it was very easy to find. Parked on the curb by valet while I checked in. The line to check in was long. I waited 15-20 minutes. When checking in the lady was very kind. She upgraded our room to penthouse. Parking in the parking garage was easy. It may we a bit of a walk for some people. We found our room easy. As we walked in the room it was very clean , spacious and nice. The marina view was beautiful with seeing the planes fly in. The casino front desk was very helpful when getting our play cards. The casino was clean. There was a lot of tables and machines to play. It wasn’t overly crowded. Restaurants didn’t have good food options. Chef Ramsay restaurant was coming soon so excited to try that next time we are there. It was very close to the night market. It was a 10 minute walk. Later that night the tv said It needed a PIN code to watch. When I called they said house keeping left for the day and nothing could be done. So there was no watching tv in the bedroom or living room.

Checkin employees not familiar with parking instructions, hard to understand and confused

We’ve stayed here before but were on the Casino side in a suite with a view which was lovely! This time we had a room on the hotel side and noticed it seemed a bit more run down. The room itself was ok but we didn’t enjoy the eco friendly portion. We only had 2 cards and we had 3 people. This was a bit inconvenient due to needing one card solely for the lights. We stay here for convenience to get to the airport but this time we found it pricy and not as great as the last time we stayed.

Very nice hotel and casino. A little pricey, but not aurprsingly so. Well worth it and very convenient to the train system and airport.

I was shocked to find out our hotel didn’t offer any airport shuttle service as our room constantly got buzzed by airplanes landing at the Vancouver airport!! It’s literally 5 mins away and no shuttle service to the airport? Pardon?? I don’t mind paying for a taxi or Uber when we’re not staying at an airport hotel-trust me we did a ton of that between Vancouver, Victoria and Seattle during this trip, but this was bizarre to have to so when we’re only a stones throw from the airport! Are they not making enough money in their casino to look after their guests who are flying in and out? If you’re going to charge resort fees like the big boys in Vegas you better start offering better services! Shameful and cheap!! Get it together River Rock!!

Comfy bed, Room service was good. Slide in the pool was fixed so that was enjoyable. Access to the sky train and storing our bags until the flight was nice.

From the moment we entered the door and the damp mildewy smell from the batbroom wafted over us, my wife and I new our 2 night stay at this property would be memorable. From the fitness conscious 1.5 block walk down partially obstructed sidewalks to the hotel lobby, to the non-functioning phones conveniently located in the room, this property boasts none of the features you could want! Luckily, the front desk is just a call away, where you will be placed in an edless loop of non-functional mailbox setups without ever speaking to a human. Feel like personal face to face service past 8pm while staying in the east tower, wait the ten minutes for your elevator car to arrive and you too can be told by the front desk to call the main hotel number where you can play the endless loop game all over again! If that sound frustrating, you can always blow off some steam at the pool or fitness center conveniently located on the 2nd floor of the west tower. Where is the 2nd floor you ask? Unlabeled between 1 and 3, in a fun "solve the mystery" sorta way. After a good hearty swim you can fall asleep on two overstuffed pillows roughly the size and firmness of a stack of 3 phone books. The pool really is cool and a highlight, but I have never received such poor customer service from a "luxury" property in my 25+ years of travel. If you enjoy blowing money and getting nothing for your cash, stay here and double down by going to the casino!

Very convenient to airport and skytrain into city.

For $400 or more per night on the weekdays. Room was a bit beat up. Aged. Bed was comfy. Probably one of the lease cleanest casino hotel we stayed in. The parking was a trek to get to the hotel, because we have to walk outdoor with our kids to get to the hotel. Long story short. The Suites side needs to be renovated.