Hilton Colon Guayaquil

Regarding the shuttle from the airport, I understand that many other people who are sharing the same flight or arriving on other flights at the same time are also requesting the shuttle services. However, the hotel cannot wait indefinitely for every passenger to board the van. I ended up waiting for over 30 minutes for a passenger who never arrived. I believe it's reasonable to expect people to wait for 10 minutes, but 30 minutes is excessive. Additionally, I had to call the front desk three times because I forgot my toothbrush. This makes me question the hotel's customer service management. Furthermore, I noticed that a 10% tip was charged to my bill without my approval. While the hotel is very nice, I am very disappointed with the service.

Conveniently located close to the airport and some nicer areas. The hotel is a little on the old side, but nothing extraordinary

Hotel was accident. I suggest executive level comes with water happy hour and breakfast. Hotel staff is waiting for us at the airport with her name on a sign. Was an excellent spot for our night layover on our way to Galapagos.

I didn't like that I was charged so much more than I was originally quoted. I liked the free shuttle.

This Hotel have an amazing swimming pool, great security control, the rooms are very large, with all the amenities of a five star resort in the USA and is conveniently located close to the airport, shopping centers and night clubs. I highly recommend this hotel!

Hotel has a lot of security which make me feel safe. I wouldn’t recommend going around City other than hotel taxi. Closest mall very nice

Complimentary van transport to the airport was very convenient for travel. The drivers were terrific, punctual and courteous.

From the airport pick-up (which was over an hour late) to the ants in the room and attempt to charge us an extra $120 for breakfast (when we'd already paid in the room rate) the whole experience was terrible - we have travelled the world and stayed in 100's of hotels but this was hands down THE WORST CUSTOMER SERVICE EVER.

A nice installation with thumping loud, room-vibrating parties in the ballroom until 3am-- not a place for those seeking rest between travel or needing to wake up refreshed.

Loved it. Great hotel. Comfy beds. Airport shuttle.