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Barceló Guatemala City

4 1/2 star rated hotel
9/10 Excellent
(2601 verified Hotels.com guest reviews)
See real reviews (137)

generated by AI based on family reviews

Overview

The Barceló Guatemala City is praised for its convenient location near the airport, frequently mentioned as a major plus for travellers. Guests consistently highlight the excellent service provided by friendly and attentive staff, often going above and beyond to ensure a comfortable stay. The hotel also receives positive feedback for its clean rooms and the high-quality breakfast buffet. While some mention the hotel's slightly dated appearance, the positive aspects of staff service, location and amenities generally outweigh this. Note that airport shuttle service is available, though the timings may need checking.

Guest highlights

Excellent customer service
Delicious breakfast buffet
Convenient airport shuttle
Clean and comfortable rooms

About the hotel

Along with 3 restaurants, this hotel has an outdoor pool and 2 bars/lounges. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a 24-hour health club, a poolside bar, and a snack bar/deli are onsite.

Nearby attractions

In the entertainment district, Barceló Guatemala City is in Zona 9, a neighborhood in Guatemala City with good airport proximity and shopping. Natural History Museum and Teatro Nacional are cultural highlights, and travelers looking to shop may want to visit Oakland Mall and Central Market. Children's Museum and Museo Nacional de Historia are two other places to visit that come recommended.

Popular amenities

Parking

Airport shuttle at scheduled times
Electric car charging station on site
Free roundtrip airport shuttle from 4 AM - 11 PM
Free self parking on site
Wheelchair-accessible parking available

Wifi

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free in-room WiFi has a 2-device limit
WiFi in public areas is free with a 2-device limit

Food and drink

2 bars/lounges and 1 poolside bar
24-hour room service
3 restaurants and 1 coffee shop/cafe
Buffet breakfast available for a fee daily 6:00 AM–11 AM: USD 18 per person

Spa

2 treatment rooms
Massage/treatment rooms
Massages

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Accessibility

Accessible bathroom (select rooms)
Braille signage
Elevator
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs available on site

Things to do

24-hour health club
Full-service spa
Outdoor pool
Racquetball/squash
Sauna
Spa tub
Yoga classes

Outdoor

Garden
Pool sun loungers
Terrace
Vegetable garden

Conveniences

ATM/banking services
Ballroom
Banquet hall
Elevator
Free newspapers in lobby
Front-desk safe
Gift shop/newsstand
Reception hall
Vending machine
Water dispenser

More

100% renewable energy
Annual offsets purchased for at least 10% of carbon footprint
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Biodegradable coffee stirrers
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Local culture & ecosystem education
Locally-owned & organized tours & activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soda bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Vegan dining options
Vegetarian dining options
map

Reviews that mention...

Hotel Reviews

for Barceló Guatemala City
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

137 reviews

Review data

5 star reviews

74%

4 star reviews

15%

3 star reviews

4%

2 star reviews

2%

1 star reviews

5%

We have selected a sample of reviews which reflect what travellers have said about Barceló Guatemala City

Showing 1 - 10 of 137 reviews

Latest reviews (137)

B

Boglarka

25 Oct 2024 - 26 Oct 2024
reviewed on hcom

1 out of 5 stars

The shuttle driver spoke no english. Never helped with bags. No help at hotel. Hardly anyone spoke english. My bathroom was broken. I also got food poisoning at the Japanese restaurant.
J

Juan C

13 Oct 2024 - 18 Oct 2024
reviewed on hcom

5 out of 5 stars

Good location, Friendly Crew, clean and comfortable rooms, close to restaurants and La Aurora Airport with shuttle included
M

MARLON

22 Sept 2024 - 23 Sept 2024
reviewed on hcom

4 out of 5 stars

The property is a bit dated. Staff very friendly and area is somewhat walkable with a few dining options around the property. I like that they offer a free shuttle to the airport.
m

madalyn

31 Jul 2024 - 1 Aug 2024
reviewed on expedia

5 out of 5 stars

Great location! Very close to airport
C

Cindy

28 Jun 2024 - 2 Jul 2024
reviewed on expedia

4 out of 5 stars

My stay at this property was great, I really like the amenities, one of the restaurant offers a great buffet for breakfast for a good price. Also very close to the airport and is airport shuttle service is very convenient.
N

Nancy

19 Jul 2024 - 20 Jul 2024
reviewed on expedia

5 out of 5 stars

Everyone was so attentive and caring. I'd highly recommend staying here! The shuttle driver was so welcoming with us all as well. Thank Barcelo for having amazing customer service. We will be back!
M

Marcia

12 Jul 2024 - 13 Jul 2024
reviewed on orbitz

5 out of 5 stars

The pool was fabulous with temperature controlled for a night swim in a cold night. The shuttle service was fantastic.
P

Pablo

14 Jul 2024 - 15 Jul 2024
reviewed on expedia

5 out of 5 stars

Perfect location, close to the airport
S

SONIA

13 Jul 2024 - 14 Jul 2024
reviewed on expedia

5 out of 5 stars

Whenever I travel to Guatemala I stay at Barceló , I love it
F

Flavio

26 Jun 2024 - 27 Jun 2024
reviewed on expedia

5 out of 5 stars

Excellent hotel in a central and very convenient part of the city. A bit old but very well maintained. Very good buffet breakfast with a lot of alternatives. Close to the airport.
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