Hotel Santander Plaza

Not the best and not the worst. AC is lacking as it only worked in the bedroom. The “free” airport shuttle isn’t free ($10) and didn’t show up anyway. Breakfast is a bright spot. Plenty of egg and pancake choices. They charge more if you want meats. The hotel is pretty run down and doesn’t look like it’s had any upgrades since 1990. Beds are clean and comfortable. Staff were professional and kind.

I liked that it was close to the airport. Receptionist was very nice. Breakfast was very nice. Had courtesy shuttle to the airport. For the price it was good. I wish they would fix up the faucet in the bathroom.

Great place to stay in Guatemala. Specially it is pet friendly, large rooms, clean and friendly staff, close to the airport, great breakfast in the morning and airport shuttle to the airport. The only issue is the shuttle runs 7am to 2pm. If you have evening de departure you pay for the shuttle.

We had a 1 day stop over in Guatemala City. The hotel was close to the airport and had a driver waiting for us on arrival. Very helpful and friendly staff. Delicious breakfast. Close to lots of shopping, food and sights in Zina 10

Price on Expedia was $15 higher than rate they gave at desk. Also airport shuttle only runs from 8am. I stayed at a hotel because I had an early flight. I choose that hotel for the shuttle and was frustrated to have to pay for an Uber as well. The property is old but clean.

Pleasant, quiet hotel. Convenient to the airport. Good breakfast.

This is a VERY well centrically located hotel, very clean,restaurants are steps away from here, the area is quiet no traffic noise, the breakfast was good and their staff very friendly and professional, they have shuttle service from and to airport ( 8 am to 8 pm ) I felt like at home and personally I miss this hotel, it never happened to me before,although their restaurant has no service now there are even mini markets steps away or a plaza with nice restaurants two blocks away. Something important for those arriving at the Guatemala City Airport: Make sure to have phone on hands,you will need to open the airport website minutes before they check your passport. WiFi available.You have to fill in a form and after it the page will give you a confirmation code and then you will have to show this code to the inmigration officer who will finally stamp your passport with the entry visa…..late night or very early morning arrivals will probably find out that airport is almost empty, when you get your code just take a self picture of it with your phone ( screen shot ) to show the officer. Taxi from Airport take no more than 10 minutes to get to the hotel. The Zoo is close to the hotel, very nice and clean zoo, and there is a craftsman or souvenir market next to the zoo too with nice souvenirs, two blocks away the hotel you will find a very clean and beautiful tree covered avenue which I enjoyed to walk down to the Zona 7 area 25 minutes walk where every thing is modern,nice

Everytime I go to Guatemala I always stay at this hotel for the good service and close to the airport

Room's size is very good and parking storage is safety and clean. Nevertheless when I checked in some late and need some remodeling specially bathroom.

If I were to rate staff alone it would be a different story. Our gratitude to the whole staff kitchen. They were Superb! Special thanks to Carlos, he always had a big smile waiting for us. We stayed for 2 weeks. Of the two weeks the elevator was out of service for 2 days. We were traveling with an elderly parent and we were located on the 7th floor. Very inconvenient for her. Upon arrival the room was just ok. I really expected more for its location and price.