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Terra Nova All Suite Hotel

4 star rated hotel
9/10 Excellent
(910 verified Hotels.com guest reviews)
See real reviews (6)

generated by AI based on family reviews

Overview

The Terra Nova All Suite Hotel is praised for its comfortable rooms, wonderful staff, and convenient location near Devon House. Guests appreciate the secure parking and the excellent rum selection at the bar. However, some guests noted that the property is dated and in need of an upgrade, and that there's a lack of elevator access. Additionally, some reported inconsistencies in customer service and missing amenities.

Guest highlights

Wonderful staff
Secure Parking
Excellent Rum Selection at the Bar

About the hotel

This smoke-free resort features 3 restaurants, a casino, and an outdoor pool. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a nightclub, a fitness center, and a bar/lounge. Change of towels is available on request.

Nearby attractions

Terra Nova All Suite Hotel is located in Half Way Tree, a neighborhood in Kingston, and is in the entertainment district. Blue and John Crow Mountains National Park and Mandela Park reflect the area's natural beauty and area attractions include Peter Tosh Museum and Bob Marley Museum. Looking to enjoy an event or a game while in town? See what's happening at Sabina Park or National Stadium.

Popular amenities

Parking

24-hour roundtrip airport shuttle (surcharge)
Wheelchair-accessible parking and van parking available

Food and drink

1 bar
3 restaurants
Free buffet breakfast available daily 6:30 AM–10:30 AM
Room service available

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance
Turndown service
Wedding services

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
Roll-in shower (select rooms)
This property does not have elevators
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness center
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Things to do

Fitness center
Nightclub
Outdoor pool
Spa tub

Outdoor

Garden
Pool sun loungers
Terrace

Conveniences

Front-desk safe

More

160 casino slot machines
223 casino gaming tables
Casino (6000 square feet of space)
Casino VIP room
Smoke-free property
map

Reviews that mention...

Hotel Reviews

for Terra Nova All Suite Hotel
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

6 reviews

Review data

5 star reviews

50%

4 star reviews

33%

3 star reviews

0%

2 star reviews

17%

1 star reviews

0%

We have selected a sample of reviews which reflect what travellers have said about Terra Nova All Suite Hotel

Latest reviews (6)

S

Susan

18 Jun 2024 - 22 Jun 2024
reviewed on expedia

5 out of 5 stars

Love this property and it’s my go too hotel when I travel to Jamaica and staying in Kingston
M

Mitchell

18 Feb 2024 - 21 Feb 2024
reviewed on hcom

5 out of 5 stars

Wonderful hotel and staff, very comfortable stay and lovely location right by Devon house. Room was roomy and quiet. Secure parking. And most importantly, an excellent selection of Hampden Rums at the bar!
E

Erica

23 Sept 2023 - 24 Sept 2023
reviewed on expedia

5 out of 5 stars

Very nice, clean and great staff. Love this place and close to the airport
D

Debrah

Invalid Date - 24 Dec 2022
reviewed on travelocity

4 out of 5 stars

Wonderful as usual. Food was good and service excellent. A bit noisy due to some work activity in back parking that resonated to the suite and from person in the suite above
s

sharon

3 Jun 2022 - 7 Jun 2022
reviewed on travelocity

4 out of 5 stars

Very nice property, free breakfast was nice and facility was fairly clean. Did not like that I had to pay extra for my 12 year that was staying in the room with me. Upon check in, we were there one hour early after traveling for 10 hours and was told we had to wait for one hour to check in. The front desk clerk had no personality and does not know how to accommodate guests. Overall the stay was good other than the negative vibe I received upon check in. Suggestion: Customer Service training for staff greeting guests upon arrival 🙏
S

Sylvia Marguerite

16 Apr 2022 - 20 Apr 2022
reviewed on travelocity

2 out of 5 stars

I loved the foood and the gardens. The propertry is very dated and needs a serious upgrade. No elevator, so we had to lug our heavy suitcases down two flights of stairs for the wee hours of the morning return to the US. Customer service left a lot to be desired. Amenities missing and took constant reporting for basics like washcloths. I could go on but essentially I would not return to this hotel for anything other than the food. Very disappointed.
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