Studio City

There is no customer service regarding the shuttle bus drivers. Their attitude is obnoxious. I’m a first timer to this hotel. The bus stopped at a hotel. I’m honestly not sure if they are the same place or a cluster of places that share a bus stop. So I asked the driver while I was getting off. He could simply told me I should get off at the next stop. Instead, he blamed me for not hearing him clearly. There is another time when I wanted to know if I could get on this bus or where is the bus station. The driver was unloading passengers and I waited till everyone was out and then I asked him if I could hop on. He did not even bother to answer but simply waived at me/brushing me off. It was that bad. And here comes the second problem: the shuttle bus hall direction is unclear. It has a sign at the main entrance with shuttle schedule. But it does not say that the shuttle stop is somewhere else. Naturally, when someone sees a bus schedule and would assume that this is the place to get on it. They should put a sign or print something next to the schedule that says this is not the shuttle bus hall. Indeed, they have overhead signs that says where the shutttle bus hall is. But it is not clear enough. I hope they can improve it. Everything else is great.

My room face the Eiffel Tower beautiful view, shuttle bus at marine terminal and intenational airport. Unfortunately most of the stalls at 3rd floor remain empty.

Nice and clean room. spacious. Only drawback is the shuttle bus station is far away from the hotel main bldg

Staff are very friendly and helpful. Location is accessible and shuttle around the area is available.

The earliest time for the shuttle bus to the airport is 10:30 am, which is not enough time to checking for some flights. Some restaurants in the casino are only open on weekends, making it inconvenient ,not much choice.